Engineering Manager, Billing Collections

Monograph

United States

Hybrid

USD 236,000 - 354,000

Full time

2 days ago

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Benefits offered by this job

Equity

Company bonus / commissions

401(k)

Medical, dental, vision

Wellness stipend

Job summary

Stripe is seeking an Engineering Manager for Billing Collections to own the technical direction of platforms that help users collect revenue reliably. You will lead a team building flexible collection experiences that improve payment success and cash flow, expanding to support complex, global payment needs with customer-driven priorities.

You will partner with stakeholders to define priorities and shape architecture while driving operational health and incident response.

Qualifications

4+ years of engineering management experience leading teams of 5+ engineers.
8+ years of full-time software development experience.
Track record of leading teams for high-traffic, low-latency systems.
Deep user empathy and ability to work backwards from customer needs.
Proven ability to drive rigorous decision-making and partnerships across teams.
Ability to handle ambiguity and execute on competing priorities.
Demonstrated focus on system reliability and incident response.

Responsibilities

Lead the core architecture enabling billing collection.
Own the technical strategy and roadmap for billing collection.
Drive operational excellence across billing infrastructure systems.
Hire and develop engineers as the team expands.
Partner with stakeholders across organizations to deliver billing solutions.
Work backwards from customer needs to define priorities and scope.
Define and uphold engineering standards for critical billing infrastructure.

Skills

Engineering management

Software development

System design

User empathy

Cross-team partnerships

Decision making

Ambiguity handling

Reliability & incident response

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies-from the world's largest enterprises to the most ambitious startups-use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Billing Collections team builds the systems that turn invoices into successful, dependable revenue outcomes. The team develops the foundational capabilities that help businesses collect payments across diverse customer relationships, payment methods, and markets, while adapting intelligently when collection does not go as planned.

What you'll do

As the engineering manager for Billing Collections, you'll own the operational and technical direction of the platforms that help Stripe users collect revenue reliably. You'll lead the team that builds flexible, intelligent collection experiences that improve payment success, support customers through changing circumstances, and help businesses reduce unpaid balances and accelerate cash flow. You'll shape the team as it expands to support increasingly sophisticated business models and global payment needs while working backwards from internal and external customers.

Responsibilities

Lead a team responsible for the core architecture needed to enable billing collection
Own the technical strategy and roadmap for billing collection
Drive operational excellence across billing infrastructure systems
Hire and develop engineers as the team expands into new scope
Partner with stakeholders across organizations to deliver billing solutions
Work backwards from internal and external customer needs to define priorities and scope
Define and uphold engineering standards across a team owning business-critical billing infrastructure

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

4+ years of engineering management experience, directly managing and growing teams of 5+ engineers focused on building and shipping products at scale
8+ years of full-time software development experience
Track record of leading engineering teams responsible for high-traffic, low-latency, and extensible systems
Deep user empathy with a history of working backwards from internal and external customer needs
Proven ability to drive rigorous decision-making and build strong partnerships across teams
Ability to handle ambiguity, creatively solve complex challenges, and execute on competing high-impact priorities
Demonstrated focus on system reliability, operational health, and incident response

Preferred qualifications

Experience building and leading distributed teams across multiple locations and time zones
Track record of delivering shared infrastructure across multiple business units
Background in billing, metering, or large-scale distributed systems
Experience with payment mandates, recurring payment authorization, or related payment infrastructure

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $236,000 - $354,000. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-and especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Please find our California applicant personal information notice here.

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.

Company