Engineering Manager, Agent Software Engineer

Decagon; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

A leading technology company is seeking a team leader for their Agent Software Engineering team. This role involves designing and building advanced AI agents while mentoring junior engineers. The ideal candidate has over 5 years of software engineering experience and strong skills in Python and Typescript. This position offers an exciting opportunity to directly impact the evolution of AI customer support solutions.

Qualifications

• 1+ years of engineering management experience.
• 5+ years of industry experience in software engineering.
• Strong proficiency in Python, Typescript, and asynchronous programming.

Responsibilities

• Lead a team to design and build AI agents for customer interactions.
• Collaborate closely with enterprise customers to understand their needs.
• Contribute to team strategy and define the future of AI customer support agents.

Skills

Engineering management experience

Software engineering experience

Python proficiency

Typescript proficiency

Asynchronous programming

Job description

About the Team

The Agent SWE team at Decagon deploys the most advanced conversational AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will guide a team to build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions that support their needs.

Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

About the Role

As a leader on the Agent Software Engineeirng team, you’ll have complete ownership and autonomy in shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who is excited to mentor a team of junior engineers, dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

In this role, you will

• Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
• Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents
• Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
• Contribute to team strategy and help define the future of AI customer support agents

Your background looks something like this

• Have 1+ years of engineering management experience
• Have 5+ years of industry experience in software engineering
• Proficiency with Python, Typescript and asynchronous programming
• A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary

Even better

• Prior experience working with multi-modal models