Engineering Delivery Manager II

Relha LLC; Cincinnati (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

Deloitte is seeking an Engineering Delivery Manager II to lead production support, drive issue resolution, and identify automation opportunities through operational improvements. You will work within our AI & Engineering team to deliver reliable, scalable software and services for clients.

The role requires strong communication, teamwork, and leadership across cross-functional teams, with travel about 10% and a focus on delivering high-quality outcomes in a dynamic environment.

Qualifications

• Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or another IT discipline; or equivalent experience.
• 7+ years of experience with Java and Spring Boot.
• Experience working in Agile/DevOps, Agile/Scrum, or both environments.
• Experience using information technology service management tools.
• Ability to travel 10%, on average, based on the work you do and the clients you serve.
• Limited immigration sponsorship may be available.

Responsibilities

• Lead production support operations by developing functional and technical knowledge of supported applications.
• Analyze incident and issue trends to identify opportunities for automation and operational improvement.
• Perform production deployments and coordinate service restoration activities.
• Manage ticket queues, monitor SLA adherence, and implement support enhancements.
• Communicate status, risks, and escalations to engagement leadership and stakeholders.

Skills

Java

Spring Boot

Agile/DevOps

Communication

Education

Bachelor's degree in CS/IT/CE or related

Tools

ITSM tools

Job description

Are you an experienced technology leader with a focus on application stability, support operations, and continuous improvement? Deloitte is seeking an Engineering Delivery Manager II to lead production support activities, drive issue resolution, and identify opportunities to improve operational efficiency through automation. This role offers the opportunity to work in a collaborative, client-focused environment within our Project Delivery Talent Model, which is designed for long-term client service delivery with reduced travel demands.

As an Engineering Delivery Manager II - Engineering and Product on the AI & Engineering team, you will be responsible for:

Leading production support operations by developing functional and technical knowledge of supported applications

Analyzing incident and issue trends to identify opportunities for automation and operational improvement

Performing production deployments and coordinating service restoration activities

Managing ticket queues, monitoring service level agreement adherence, and implementing support enhancements

Communicating status, risks, and escalations to engagement leadership, project team members, and functional and technical stakeholders

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationships

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to mentor and provide clear guidance to others

The Team

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated and verticalized sector solutions across software, data, artificial intelligence, network, and hybrid cloud infrastructure. Our teams help clients modernize technology and data platforms, strengthen mission-critical operations, and enable business advantage through engineering-led transformation. We tailor our delivery models to align to each client’s objectives, environment, and operational needs

Qualifications

Required:

Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or another information technology discipline; or equivalent experience

7+ years of experience with Java and Spring Boot

Experience working in Agile/DevOps, Agile/Scrum, or both environments

Experience using information technology service management tools

Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.

Limited immigration sponsorship may be available.

Preferred:

Experience supporting Java and Spring Boot applications in production environments

Experience performing production deployments and service restoration activities

Experience analyzing incident trends and implementing automation or process improvements

Experience managing ticket queues and service level agreement metrics

Experience communicating technical status, risks, and escalations to leadership and cross-functional stakeholders

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at [e-mail].

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, ""Deloitte"" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.