Engineering Assistant Manager

Wire 3; Daytona Beach (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Salary + Bonus Eligible

Company-paid health premiums

Paid time off 120 hours after 90-day,”

Paid sick leave 40 hours

Six major holidays off

401(k) with company match

Learning and development

Work-life balance

Job summary

Wire 3 in Florida is seeking an Engineering Assistant Manager to coordinate between our engineering firm and local municipalities, securing permits on schedule and serving as the primary Wire 3 contact for meetings.

You will manage Zendesk tickets from intake to completion, track KPI metrics for footage and permits, and build strong relationships with permitting offices while supporting construction planning and vendor coordination.

Qualifications

• 2+ years of project management experience in OSP/ISP construction.
• Experience working with municipalities, permitting offices, or local governing agencies preferred.
• Proficiency with Zendesk or similar project management platforms for tracking, reporting, and visibility.

Responsibilities

• Receive, triage, and manage engineering project requests through Zendesk from intake to completion; maintain tracking and reporting.
• Take ownership of regional FTTH deployment success; manage KPI metrics including designed, permitted, and located footage and pass counts.
• Maintain backlogs of buildable construction segments for readiness; create contractor packages and coordinate with contractors.
• Attend municipality meetings and build productive relationships with local governing bodies and permitting offices.
• Run department reporting and forecasting in coordination with other Wire 3 departments; assist in build planning.

Skills

Communication skills

Organizational skills

FTTH OSP familiarity

KPI tracking & reporting

Cross-functional collaboration

Project management basics

Education

High school diploma or equivalent

Associate’s or Bachelor's degree in Construction Management, Engineering, or related field preferred

Tools

Zendesk

Job description

Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to not only deliver the best internet experience in Florida but also provide the exceptional customer care our customers deserve. With cutting-edge fiber optic technology at its core, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions, and maximizing your online experience.

Backed by private equity, Wire 3 is on an exciting trajectory of rapid growth. We’re actively seeking driven, talented individuals to join our team of passionate and collaborative professionals who share a common vision of excellence. If you’re looking to be part of a dynamic and fast-growing organization, we’d love for you to help us continue delivering industry-leading service to our customers.

JOB OVERVIEW:

The Engineering Assistant Manager is responsible for coordinating between Wire 3’s engineering firm and local municipalities to ensure permitted work is secured on schedule. This role serves as Wire 3’s primary point of contact with local municipalities — attending face-to-face meetings, managing project coordination, and building Wire 3’s reputation within each market. Engineering project requests are managed through Zendesk, from intake through completion, and the Engineering Assistant Manager is accountable for keeping design, permitting, and locate footage and pass counts on pace with construction goals. This role is the front line in keeping Wire 3’s network growth moving forward.

RESPONSIBILITIES:

• Receive, triage, and manage assigned engineering project requests through Zendesk from intake to completion; maintain all tracking and reporting of Wire 3 engineering projects within the platform
• Take ownership of regional and sub-regional FTTH deployment success; manage defined KPI metrics including designed, permitted, and located footage and pass counts
• Maintain defined backlogs of buildable construction segments to ensure continuous construction readiness
• Create contractor packages and assign work to contractors; coordinate with contractors and construction teams on build completion
• Work with the Locates Coordinator to ensure all assigned segments are beginning in a timely manner
• Attend municipality meetings on behalf of Wire 3 and the PMO department; build and maintain productive working relationships with local governing bodies and permitting offices
• Run department reporting and forecasting in coordination with other Wire 3 departments; assist in future build planning based on build plan forecast
• Maintain budgets and handle department audits on all manageable material
• Coordinate with third-party vendors to maintain service delivery pace
• Other duties as assigned

REQUIRED SKILLS / ABILITIES:

• Proficiency with Zendesk or similar project and ticket management platforms for project tracking, reporting, and visibility
• Strong verbal and written communication skills with the ability to represent Wire 3 professionally in municipality meetings and contractor interactions
• Solid organizational skills with the ability to manage multiple concurrent engineering projects across different stages
• Familiarity with FTTH OSP and ISP construction workflows, permitting processes, and construction sequencing
• Analytical mindset with the ability to track and report on KPI metrics including footage, pass counts, and permit timelines
• Ability to work cross-functionally across Construction, PMO, Locates, and vendor teams

EDUCATION / EXPERIENCE:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Construction Management, Engineering, or a related field preferred
• 2+ years of project management experience in OSP and/or ISP construction or telecommunications infrastructure required
• Experience working with municipalities, permitting offices, or local governing agencies preferred

PHYSICAL REQUIREMENTS:

• Work performed in a combination of office and field environments
• Must be able to travel locally to municipality meetings, construction sites, and vendor locations as needed

BENEFITS:

• Salary + Bonus Eligible
• Company-paid premiums for medical, dental, and vision insurance for you and your dependents
• Dynamic environment with diverse growth opportunities
• Emphasis on learning and development to support career and personal growth
• Work-life balance 120 hours paid time off (PTO) after 90-day probation period
• 40 hours of paid sick leave
• 6 major paid holidays off
• 401(k) plan with company match.

EOE STATEMENT:

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics. Wire 3 encourages applicants of all ages.