Engineer Tech

Summit Hospitality Incorporated; Charlotte (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Vacation time

Insurance benefits

Hotel Discounts

Quarterly Bonuses

Job summary

Summit Hospitality Group is seeking an Engineer Tech for the Hotel Division to perform maintenance and repair of the facility and equipment, promote safety and service quality, and collaborate with managers, inspectors, and department heads to ensure efficiency and guest satisfaction.

This role requires 1–2 years of hotel engineering experience, a can-do attitude, strong service orientation, high energy, attention to detail, and a team-oriented approach.

Qualifications

• 1–2 years of experience with name brand hotel Engineer experience preferred
• Can-do attitude and willingness to jump-in and do the assigned work in a cheerful and respectful manner
• Service oriented style with professional presentation
• High energy and attention to detail
• Teamwork and partnership attitude towards fellow associates and management

Responsibilities

• Ensures complete guest satisfaction. Treats guest in friendly and helpful manner.
• Assists with preventative maintenance and completing work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc. to maintain the hotel and keep the product quality to standard.
• Performs other preventative maintenance assignments on a scheduled basis such as “room care”.
• Services the hotel’s pool, including adjusting chemicals and cleaning filters, completing maintenance request forms and record logs.
• Assists in checking and making minor repairs on general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment.
• Responds in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.
• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each, accordingly; be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.
• Must have some knowledge associated with HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping.
• Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.
• Must be willing and able to be responsive to complaints and maintenance and be willing and able to “pitch-in” and help co-workers with their job duties and be a team player.
• Maintains all franchise standards and follow-up on inspection deficiencies.
• Investigates guest complaints.
• Assists in conducting the departmental operational audits and assists in developing corrective action plans.
• Practices the “Summit Hospitality Culture” and ensures all cultural expectations are implemented and regularly practiced.
• Supports hotel’s training needs and efforts.
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

Skills

Hotel maintenance experience

Can-do attitude

Service oriented

Attention to detail

Teamwork

Job description

Description

JOB TITLE: ENGINEER TECH

DEPARTMENT: ENGINEERING

REPORTS TO: CHIEF ENGINEER/OPERATIONS MANAGER

JOB TYPE: POSSIBLE FULL AND PART-TIME POSITIONS AVAILABLE

Summary: As an Engineer Tech for the Hotel Division of Summit Hospitality Group, you hold an essential position responsible for performing a variety of work in the maintenance and repair of the hotel’s facilities, and equipment. Will promote a safe working environment and quality of service to achieve maximum guest satisfaction. The Engineer Tech will work with managers, inspectors, and department heads to ensure maximum efficiency and safety and shall strive to always provide service to both internal and external guests.

Qualifications:

• 1-2 years of experience with name brand hotel Engineer experience preferred
• Can-do attitude and willingness to jump-in and do the assigned work in a cheerful and respectful manner
• Service oriented style with professional presentation
• High energy and attention to detail
• Teamwork and partnership attitude towards fellow associates and management

Requirements

Responsibilities:

• Ensures complete guest satisfaction. Treats guest in friendly and helpful manner.
• Assists with preventative maintenance and completing work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc. to maintain the hotel and keep the product quality to standard.
• Performs other preventative maintenance assignments on a scheduled basis such as “room care”.
• Services the hotel’s pool, including adjusting chemicals and cleaning filters, completing maintenance request forms and record logs.
• Assists in checking and making minor repairs on general plumbing systems and fixtures such as pipelines, toilets and sinks, kitchen and laundry equipment.
• Responds in a courteous manner to all guest questions, complaints, and or requests to ensure strong guest satisfaction.
• Must be able to recognize potential safety hazards and security problems in the hotel and act upon each, accordingly; be willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.
• Must have some knowledge associated with HVAC, boilers, electrical, carpentry, dry walling, painting, plumbing, roofing, and landscaping.
• Must be able to troubleshoot and repair routine mechanical and electrical malfunctions in hotel systems and equipment.
• Must be willing and able to be responsive to complaints and maintenance and be willing and able to “pitch-in” and help co-workers with their job duties and be a team player.
• Maintains all franchise standards and follow-up on inspection deficiencies.
• Investigates guest complaints.
• Assists in conducting the departmental operational audits and assists in developing corrective action plans.
• Practices the “Summit Hospitality Culture” and ensures all cultural expectations are implemented and regularly practiced.
• Supports hotel’s training needs and efforts.
• Duties are subject to change and additional responsibilities/tasks may be assigned as needed.

Work Environment:

• Flexible work schedule including availability on weekends
• Must have reliable source of transportation
• Must be able to stand up and move about the facility for the majority of shift
• Must be able to occasionally lift, carry, push & pull up to 50 lbs
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on a frequent basis
• Must be able to frequently handle objects and equipment to maintain the facility
• The physical demands described here are representative of those that must be met by associate to successfully perform the essential functions of this job.
• Must have the ability to obtain and/or maintain any government required licenses, certificates, or permits

Benefits:

• Vacation/Personal time for Fulltime Associates
• Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime Associates
• Hotel Discounts
• Quarterly Bonuses

Summit Hospitality Group is an Equal Opportunity Employer.

Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.