Engineer Supervisor

Highgate; Livonia (MI); On-site; USD 60,000 - 86,000; Full time

Job summary

Highgate is seeking an Engineering Supervisor in Livonia to oversee daily operations of the hotel Engineering Department. The role may serve in the absence of leadership and will handle administrative, financial and operational aspects of the department.

You will supervise engineers, ensure safety, compliance and energy programs, and coordinate maintenance, repairs and renovations to support guest satisfaction. Strong communication and leadership are essential to succeed in this role.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field.
• At least three years progressive experience in a hotel or related field preferred.
• Trade school and/or College coursework in related field preferred.
• Previous supervisory skills required.
• Flexible and long hours sometimes required.
• Heavy work - may require lifting and moving objects.
• Maintain a warm and friendly demeanor and strong guest focus.
• Effective verbal and written communication with all staff and guests.

Responsibilities

• Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe state of repair.
• Ensure hotel compliance with local, state and federal laws.
• Inspect and certify emergency and life safety equipment per standards.
• Supervise Engineers and train in customer service, SOPs and loss prevention.
• Participate in energy conservation programs per standards.
• Review guest and meeting planner feedback and address issues promptly.
• Ensure compliance with the ADA.
• Assist with vendor contracts controlled by the Engineering Department.
• Assist in budgeting, wage and expense control and financial forecasts.
• Assist in special projects and renovations.
• Repair and program hotel electronic lock systems.
• Schedule preventive maintenance tasks.

Skills

Supervisory skills

Customer service

Effective communication

Multitasking

Problem solving

Flexibility

Attention to detail

Team leadership

Safety awareness

Education

High School diploma or equivalent

Trade school/college coursework

Job description

Location

Residence Inn Livonia
17250 Fox Dr
Livonia, MI 48152

Overview

The Engineering Supervisor is responsible for the day‑to‑day operations of the Engineering Department. In the absence of the Director and/or Assistant, the Supervisor will assume the administrative, financial and operating aspects of the hotel for the Engineering department.

Responsibilities

• Assist in developing and implementing plans to maintain property, equipment, grounds and other assets, in a safe and acceptable state of repair.
• Ensure that the hotel is in compliance with all local, state and federal laws.
• Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per hotel standards or authority having jurisdiction.
• Supervise the Engineers and ensure they are properly trained in the customer service program, standard operating procedures and loss prevention standards.
• Actively participate in energy conservation programs per Highgate Hotel’s standards.
• Review all Guest and Meeting Planner comment cards to ensure that problems are identified and corrected in a timely manner.
• Ensure compliance with the Americans with Disabilities Act (ADA).
• Assist with the administration of all vendor contracts controlled by the Engineering Department hotel standards.
• Assist in developing and controlling wage/salary, other expenses and energy budgets per Highgate Hotel’s financial standards.
• Assist in developing financial forecasts and actively participate in monthly profit/loss review meetings.
• Assist as necessary with special projects and renovations.
• Repair and program hotel electronic lock system.
• Assist in scheduling preventive maintenance tasks.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field required.
• At least three years progressive experience in a hotel or related field preferred.
• Trade school and/or College course work in related field preferred.
• Previous supervisory skills required.
• Flexible and long hours sometimes required.
• Heavy work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently and/or in excess of 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross‑train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.