Engineer, Software Support

ASM; Phoenix (AZ); On-site; USD 110,000 - 170,000; Full time

Job summary

ASM is seeking a Senior Software Support Engineer in the United States to investigate, reproduce, and troubleshoot software issues across embedded and control systems in semiconductor equipment. You will triage, escalate, and collaborate with developers, QA, and field teams to drive issues to resolution.

Travel to customer sites for installations, training, and on-site troubleshooting is required. A strong background in CS/CE and hands-on software/QA experience will enable you to diagnose

Qualifications

• BS+8 years or MS+4 years in Computer Science, Computer Engineering, or a related field.
• Ability to read code and diagnose issues.
• Software development or QA experience.
• Preferred expertise in Python, TestComplete, Delphi, C#, and Team Foundation Server.
• Experience with semiconductor equipment is preferred.
• Experience with machine control software, real-time software, or device drivers is preferred.

Responsibilities

• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
• Troubleshoot and resolve software issues, including embedded software for control systems.
• Responsible for managing escalation calls with field support engineers.
• Create bug reports for the developer to use when fixing the bug.
• Work with QA to add replicated bugs to the regression.
• Travel to customer sites to support installations, training, and troubleshooting of ASM products.
• Talk to the account team and GPS group when investigating reported issues.
• The team will handle all issues until they are ready to send to the developer.

Skills

Python

TestComplete

Delphi

C#

Team Foundation Server

Read code and diagnose issues

Software development or QA experience

Education

BS+8 years or MS+4 years in Computer Science or Computer Engineering

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. We’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

At ASM, our Software Engineering teams work on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware.

As a Senior Software Support Engineer, you will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers and our demo lab.

Responsibilities

• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
• Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
• Responsible for managing escalation calls with field support engineers.
• Create bug reports for the developer to use when fixing the bug.
• Work with QA to add replicated bugs to the regression.
• Travel to customer sites to support installations, training, and troubleshooting of ASM products.
• Talk to the account team and GPS group (not directly with the customer) when investigating reported issues.
• The team will handle all issues until they are ready to send to the developer.

Minimum Qualifications

• BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
• Ability to read code and diagnose issues.
• Software development or test (QA) experience.

Preferred Qualifications

• Preferred expertise in Python, TestComplete, Delphi, C#, Team Foundation Server.
• Experience with semiconductor equipment preferred.
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting‑edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identity or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.