Engineer, Software & Controls Support

6032-DePuy Synthes Sales, Inc. Legal Entity; Mooresville (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Johnson & Johnson’s MedTech division seeks an Engineer, Software & Controls Support to oversee validation testing and software project delivery for two platforms supporting the DePuy Synthes global distribution hub in Mooresville, IN. You will troubleshoot warehouse execution systems and control software, coordinating with suppliers and on-site users to ensure quality and security compliance.

The role requires strong MES/WES administration skills, SQL experience, and hands-on QA testing.

Qualifications

• Bachelor's degree preferred in Industrial/Systems, Computer Science, or Information Systems.
• Minimum four years of engineering work experience with Bachelor's degree, or ten years in software or Rockwell controls QA testing, deployment and support.
• Experience in warehousing/distribution or production environments in a technical role.
• Hands-on experience implementing equipment and systems; contributing to software deployments and engineering change controls.
• Technical administrator of MES or WES application; MSSQL and SSRS experience preferred.
• Strong problem-solving, attention to detail, and communication skills.

Responsibilities

• Facilitating daily troubleshooting and support activities for warehouse execution systems and automation controls with suppliers and on-site users.
• Own the support ticket inventory, aging, prioritization, and communication; ensure vendors pursue QA testing per timelines.
• Oversee usability and uptime of WES testing environments; coordinate licensing, simulation, and versioning.
• Maintain design specification, qualification, and change control documentation to meet quality and security standards.
• Build and execute validation plans, system test scripts, protocols, and reports with traceability.
• Conduct root cause analyses and collaborate cross-functionally to improve throughput, quality, and reliability.

Skills

Problem solving

Attention to detail

Communication

Education

Bachelor's in Industrial/Systems/CS/IS

Tools

MSSQL

SSRS

Rockwell Studio 5000

VMware

Windows Server

JIRA

Oracle DB

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Supply Chain Engineering

Job Sub Function: Automation Engineering

Job Category: Scientific/Technology

All Job Posting Locations: Mooresville, Indiana, United States of America

Job Description

About MedTech. Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech. An internal pre-identified candidate for consideration has been identified. However, all applications will be considered. We are searching for the best talent for Engineer, Software & Controls Support. The Sr Software & Controls Support Engineer oversees all lower environment software validation testing and software project delivery for two business critical technology platforms supporting the DePuy Synthes global distribution hub in Mooresville, IN. Our mission is to be undeniably the best distribution center within the worldwide DePuy Synthes network. We do that through relentless focus on our customers, pursuit of E2E systems refinement, and fostering a culture of excellence.

You will be responsible for:

• Facilitating daily troubleshooting and support activities for warehouse execution systems and automation controls, in partnership with our technology suppliers and with onsite technology users
• Providing end-to-end ownership of our support ticket inventory, aging, prioritization, and communication program, while ensuring technology suppliers are pursuing development and QA testing according to planned timelines
• Overseeing the usability and uptime performance of WES testing environments, while partnering with suppliers to ensure licensing, simulation, and versioning are maintained to current standards
• Ensuring design specification, qualification, and change control documentation is current, controlled, and approved to meet quality, and information security requirements
• Building and executing validation plans, system test scripts, protocols, and reports; maintain and ensure appropriate traceability of records
• Conducting structured root cause analyses to find opportunities that impact throughput, quality, service, or reliability goals; exemplify a service mentality and proactively collaborate with team members in hands-on aspects of system testing and verification

Qualifications

• Bachelor's degree is preferred, with focus in Industrial/Systems, Computer Science, or Information Systems
• Minimum four (4) years of engineering work experience with Bachelor’s degree, or minimum (10) years of direct experience in software or Rockwell controls quality testing, deployment, and support
• Experience in warehousing/distribution or production environments in a technical role
• Hands-on experience implementing equipment and systems; providing technical contribution to software deployments and engineering change controls
• Ability to be a technical administrator and authoritative user of an MES or WES application, with hands-on computer system validation, MSSQL, and SSRS experience preferred
• Strong problem-solving, attention to detail, and frequent communication are required, including the ability to write technical and non-technical documents, rationalize conclusions and recommendations, and present information effectively to leadership
• Ability to excel in an inclusive work and fast- paced environment that incorporates a diverse range of team member perspectives and priorities

Preferred

• Prior experience in pharmaceutical or medical device manufacturing or warehousing/distribution
• ASTQB certification
• Working knowledge of Exacta WES, Rockwell Studio 5000, VMware, Windows Server, JIRA, MSSQL, and Oracle DB
• Supervisory experience in software quality assurance and development
• Experience leading multi-functional low to mid-level complexity projects

Other

• Able to travel up to 10% of domestic and international travel

This role requires 100% onsite presence, Mon - Fri, to be effective. Occasional weekend hours may be necessary during automation deployments.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills

• Analytical Reasoning, Artificial Intelligence (AI), Controls Compliance, Cross-Functional Collaboration, Industry Analysis, Innovation, Lean Supply Chain Management, Machine Learning (ML), Project Management, Prototyping, Robotic Automation, Science, Technology, Engineering, and Math (STEM) Application, Scope Management, Systems Development, Technologically Savvy, Testing