Engineer-Service & Spares Sales

FOBA; Glen Allen (VA); Remote; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company dedicated to protecting our most valuable resource: water. As a Field Service Engineer, you will engage in meaningful work that drives sustainability and customer satisfaction. This role offers you the chance to develop your career through professional training and coaching while working in a flexible, family-friendly environment. Your expertise in engineering and strong interpersonal skills will be crucial as you handle service calls, complete project tasks, and build lasting relationships with clients. Together, we can make a significant impact on global water quality and sustainability efforts.

Benefits

Career coaching and development opportunities

Health benefits

Professional onboarding and training options

Qualifications

• 3-4 years’ experience in engineering, preferably with Hach products.
• Strong analytical and communication skills essential for customer interactions.

Responsibilities

• Handle operation and PM calls with committed SLA’s.
• Develop customer relationships to enhance satisfaction and generate leads.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Teamwork

Education

Degree in Engineering

Diploma in Engineering

Tools

CRM packages (Service Max, SFDC)

Job description

Interested in working for an international and diverse company?

Interested in a field-based role?

Looking to use your troubleshooting skill?

If so, read on!

Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.

We offer:

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Health benefits

• Professional onboarding and training options

The Field Service Engineer is responsible for

• To handle all operation and PM calls assigned with the committed SLA’s

• Complete Demo and I & C Jobs based on the projects boked

• To generate leads for new sales with increase Customer Satisfaction

This position is part of the South Service Team located in Coimbatore and will be remote.

In this role, a typical day will look like:

• Meet up the Response and Turn Around time on the calls assigned

• Complete all the PM’s as per the schedule

• Plan for all the I &C and Demo activities allotted

• Develop good relationship with customers to enhance the satisfaction levels

• Generate leads by interacting with the customers and pass on through the Mkt Teams

• Meet Service sales targets to achieve the monthly, quarterly and annual financial targets of operating revenue

• Discipline on CRM packages of Service Max and SFDC.

The essential requirements of the job include:

• 3-4 years’ experience with a degree in Engineering / Diploma preferably worked on Hach / similar products

• Strong analytical skills

• Excellent written and verbal communication skills

• Has a good EQ and strong interpersonal skills and ability to build long term relationship.

• Teamwork and ability to work across cultures, locations and business teams

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water QualityandProduct Identificationsegments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.