Engineer, Service

Progress Rail, A Caterpillar Company; Fort Worth (TX); Presencial; USD 75.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Medical/Dental/Vision Insurance

401(k) with company match

Paid Vacation & Holidays

Education Assistance

Employee Recognition Programs

Descripción de la vacante

Progress Rail, A Caterpillar Company, seeks a remote technical support resource for BNSF locomotive fleets from its Fort Worth, TX location. You will troubleshoot, diagnose, and guide recovery efforts using data, fault histories, and fleet monitoring tools.

The role requires familiarity with EMD locomotive systems, strong mechanical and electrical problem-solving skills, and the ability to travel as needed.

Formación

• Associates degree or equivalent experience required.
• BSME or BSEE degree preferred.
• Experience with EMD locomotive systems and locomotive troubleshooting preferred.
• Proficiency with Excel, Power BI, and database reporting tools.
• Experience with locomotive monitoring and diagnostic systems such as LTS/Uptime/IntelliTrain preferred.

Responsabilidades

• Provide remote debugging and troubleshooting for locomotive systems, coordinating with field teams as needed.
• Collaborate with engineering, reliability, and operations to identify root causes and develop corrective actions.
• Generate reports and metrics using Power BI and Excel to monitor fleet reliability and performance.
• Support field recovery efforts remotely when local resources are limited or unavailable.
• Participate in conference calls and reviews to convey troubleshooting updates and fleet status.

Conocimientos

Locomotive troubleshooting

Mechanical aptitude

Electrical troubleshooting

Travel willingness

Educación

Associates degree or equivalent experience

BSME or BSEE preferred

Herramientas

Power BI

Excel

LTS

Uptime

IntelliTrain

SAP

Descripción del empleo

Job Purpose

Serve as a primary remote technical support resource for the BNSF Railway locomotive fleet, assisting with troubleshooting, diagnostics, and recovery efforts from the Fort Worth headquarters location.

Req ID

12310BR

City

Fort Worth

State

Texas

Company Description

Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities. In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.

Key Job Elements

• Work directly with BNSF mechanical teams, locomotive desk personnel, and field operations to identify and resolve locomotive reliability and performance issues in real time.
• Coordinate closely with Progress Rail field service technicians, shop managers, reliability teams, and engineering groups to develop and attach corrective work scopes for locomotives requiring maintenance or troubleshooting support.
• Provide remote troubleshooting assistance for mechanical and electrical locomotive systems utilizing onboard data, fault history, event logs, and fleet monitoring systems.
• Monitor locomotive fleet health and proactively identify trends, repeat failures, and emerging reliability concerns that could impact operational performance.
• Create, document, and communicate troubleshooting procedures and repair recommendations based on field observations, historical failures, and fleet data analysis.
• Support locomotive recovery efforts in territories where field technical resources are limited or unavailable by coordinating repair direction and work scope execution remotely.
• Participate in daily customer conference calls and operational review meetings to provide troubleshooting updates, fleet performance feedback, and ongoing reliability status.
• Generate reports and metrics related to locomotive reliability, road failures, connectivity, repeat failures, and fleet performance using Power BI, Microsoft Excel, LTS, Uptime, IntelliTrain, and customer systems.
• Assist in the investigation and documentation of warranty, product reliability, and performance-related issues.
• Collaborate with internal engineering, reliability, supply chain, and maintenance teams to drive corrective actions and continuous improvement initiatives.
• Maintain strong customer relationships through professional communication, technical support, and responsive issue resolution.

Education / Training

Required:

• Associates degree or equivalent experience.

Preferred:

• BSME or BSEE Degree.

Qualifications And Experience

• Experience with EMD locomotive systems and locomotive troubleshooting preferred.
• Strong mechanical and electrical troubleshooting aptitude.
• Ability to interpret engineering drawings, electrical schematics, and locomotive fault data.
• Proficiency with Microsoft Office applications including Excel, Power BI, and database reporting tools.
• Experience utilizing locomotive monitoring and diagnostic systems such as LTS, Uptime, IntelliTrain, or similar platforms preferred.
• Strong analytical and problem-solving skills with the ability to manage complex technical issues in a fast-paced operational environment.
• Effective verbal and written communication skills with the ability to interact professionally with customers, field personnel, and leadership teams.
• Knowledge of locomotive shop practices, maintenance processes, and railroad operations preferred.
• Ability to work collaboratively across multiple departments including engineering, reliability, field service, and customer operations.
• Willingness to travel as required to support field investigations and operational needs.
• SAP knowledge preferred.

Ability to work as a part of a multi shift seven (7) day a week operation.

Essential and Physical Activities Functions:

• Strength – Must be able to lift, carry, push or pull up to 50 lbs.;
• Motion – Walking frequent. Sustained bending, crouching, stopping, kneeing, squatting and overhead reaching and climbing ladders;
• Vision/Hearing Requirements – Must be able to follow written and verbal instructions and hear audible alarms. Ability to identify colors;
• Work Environment – Works on varied surfaces, concrete floors, gravel, locomotive floors. Works at varied heights from floor level to tops of locomotives. Work in confined spaces. Non-temperature control environment, all weather conditions with high noise and high dust levels;
• Emotional Demands – Due to the working environment, noise, dust, personal protective equipment, employee must be comfortable working alone;
• Safety – Safety Sensitive positions because it works in and around active tracks, rail cars, locomotives, and other moving equipment. Employee must abide by all safety protocols, health/medical screenings and utilize all required PPE. Included but not limited to metatarsal boots, safety glasses, gloves, respirators, hearing protection, etc.

Benefits

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at Progress Rail.**

• Competitive Salary
• 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
• Medical/Dental/Vision/Life/Disability Insurance
• Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
• Flexible Spending Accounts
• Paid Vacation
• Paid Holidays
• Paid Time-Off (PTO)
• Employee Assistance Plan
• Education Assistance Program
• Employee Recognition Programs
• Site specific Production and Incentive Plans
• Site specific Step and Skill Level Wage Adjustment Plans
• Site Specific Relocation and Sign-on Bonus Programs
• Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
• Subject to position, eligibility, and plan guidelines. EEO Progress Rail is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Job Category

Marketing, Sales and Service

PRS Facility Location

Cstm BNSF - TX Fort Worth - 360