Engineer - Remote Support

Rockwell Automation; Mayfield Heights (OH); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading technology company seeks a Remote Support Engineer to provide technical support and expertise on automation products. The role involves troubleshooting customer issues and managing small projects, offering a dynamic and engaging work environment with flexible scheduling options. Candidates should hold a relevant Bachelor's Degree and have a strong customer satisfaction focus.

Benefits

Health Insurance including Medical, Dental and Vision

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule

Qualifications

• Bachelor's Degree in relevant field is required.
• Legal authorization to work in the U.S. is mandatory.
• Two years of experience in industrial automation is a plus.

Responsibilities

• Provide technical support via phone, chat, and email.
• Manage small projects with guidance.
• Update and author documentation and Technical Notes.

Skills

Troubleshooting

Customer satisfaction

Project management

Technical expertise

Education

Bachelor's Degree in relevant field

Tools

Rockwell Automation products

FactoryTalk

PanelView

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Remote Support Engineer, you will provide technical support to Rockwell Automation customers, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will provide technical expertise with Rockwell Automation products and technologies. You will report to the Remote Support Supervisor in Mayfield Village, Ohio.

Your Responsibilities:

Support our customers and field personnel with troubleshooting and resolving customer issues via the phone, chat, and email

Help achieve customer satisfaction metrics

Manage small projects with guidance

Support entire core area of PanelViews and FactoryTalk ViewME

Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, how-to guides and so forth to improve customer satisfaction and acceptance

The Essentials - You Will Have:

Bachelor's Degree in relevant field

Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

Two plus years of experience designing, starting up, or troubleshooting industrial automation systems

High level of system/product expertise on Rockwell Automation products including PanelView, PanelView Plus, PanelView Component, PanelView 800, FactoryTalk View Machine Edition, and MobileView

Self-initiative, ownership, and a desire to follow issues to resolution commercial sensitivity

Responsiveness, customer-centric mindset, collaborative, technical engineering expertise, and business insight

Specific expertise in applying automation technology to a process (e.g., burner management, press control...)

What We Offer:

Health Insurance including Medical, Dental and Vision

401k

Paid Time off

Parental and Caregiver Leave

Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

To learn more about our benefits package, please visit at www.raquickfind.com .

This position is part of a job family. Experience will be the determining factor for position level and compensation.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-HYBRID

#LI-LH2

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at [phone].

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.