Engineer Principal, Software (SRE)

FIS Management Services LLC; Milwaukee (WI); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Opportunities for innovation in fintech

Tools for personal and professional growth

Inclusive and diverse work environment

Competitive salary and benefits

Job summary

FIS Management Services LLC is looking for an experienced Site Reliability Engineer in Milwaukee. This hybrid role (3 days onsite) requires expert knowledge in automation, cloud technologies, and performance monitoring.

Your responsibilities include defining SLIs and SLOs, automating workflows, and collaborating with multiple teams to align on reliability goals. The ideal candidate will have over 15 years in SRE or software engineering and exceptional problem-solving skills.

Join a team that champions diversity and innovation and offers competitive salaries and benefits.

Qualifications

• 15+ years of experience in SRE or software engineering.
• Strong knowledge of performance monitoring and dashboard creation.
• Ability to automate repetitive tasks and implement AI models.

Responsibilities

• Define SLIs and SLOs for services; monitor error rates.
• Automate workflows and maintain CI/CD pipelines.
• Troubleshoot incidents and write postmortems.

Skills

SRE experience

Performance monitoring tools (Dynatrace, Splunk)

Programming skills (Python, Java, C++)

Cloud and container technologies

Automation skills

Strong problem-solving skills

Tools

Docker

Kubernetes

Ansible

Job description

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

NOTE: This position is hybrid (3 days onsite) in our FIS Office locations in Milwaukee (WI) & Atlanta (GA). Current or future Sponsorship is not available for this position.

About the Team

The Commercial & BPaaS organization at FIS is a mission‑critical technology and services division that powers some of the largest financial institutions, government agencies, and commercial enterprises across North America. Our teams deliver high‑scale, high‑reliability platforms that support card manufacturing and personalization, item processing, back‑office banking operations, workforce automation, and next‑generation Business Process‑as‑a‑Service (BPaaS) solutions—serving more than 3,000 clients, including many of the top issuers and financial institutions in the industry. Bringing together engineering, product, delivery, and commercialization functions, the Commercial & BPaaS group is designed to accelerate innovation while operating complex, high‑volume systems that process billions of transactions and items annually.

What You Will Be Doing

• Define meaningful SLIs, SLOs for owned services; track error budgets and burn rates.
• Advanced scripting, CI/CD, container orchestration (Docker/Kubernetes).
• Forecast capacity for owned services; plan for growth.
• Automate recurring workflows; maintain CI/CD pipelines.
• Own on‑call for services; troubleshoot incidents independently.
• Write blameless postmortems; track follow‑up actions.
• Decision‑making, conflict resolution, mentoring juniors.
• Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes.
• Conduct capacity planning, performance tuning, and resource optimization.
• Collaborate with security teams to implement best practices and ensure compliance.
• Manage deployment pipelines and configuration management for consistent and reliable app deployments.

What You Bring

• 15+ years of experience in SRE, software engineering and architecture in public cloud environments.
• Strong knowledge in performance monitoring tools such as Dynatrace, Splunk; ability to create dashboards, views, and alerts.
• Pattern analysis and correlation skill set.
• Experience with middleware and ancillary technologies as per business need.
• Experience with relational databases and/or NoSQL databases.
• Experience in SDLC and Agile methodologies (code reviews, automated test cases, etc.).
• Experience in capacity planning and demand forecasting.
• Programming skills and SRE foundation knowledge in OS, network, middleware, database, SSL, load balancer.
• Knowledge in scripting languages (Unix Shell, Windows Scripting, Python, Java, .NET).
• Knowledge in DevOps (CI/CD), performance engineering is a nice to have for SRE role.
• Knowledge of end‑to‑end application topology.
• Knowledge in cloud and container technologies.
• Hands‑on automation and scalability with at least one of Unix/Windows scripting, Python, Java, C++, C#.
• Ability to automate repetitive tasks (scripting, RPA, Power Automate, UiPath).
• Ability to implement AI models in problem solving and reduce MTTR.
• Strong experience in development and implementation of monitoring tools (Dynatrace, Splunk); create dashboards, views, alerts.
• Ability to identify and eliminate TOILs.
• Product delivery CI/CD & DevOps experience with virtualization/containerization (e.g., Kubernetes).
• Knowledge of configuration management systems such as Ansible, Chef or Puppet.
• Observability expertise.
• Strong problem‑solving skills.
• Soft skills: engineering mindset with end‑to‑end view and provide solutions.
• Passion for problem solving with strong analytical capabilities.
• Strong and assertive communication.
• Good leadership skills; proactive vs reactive mindset.
• Passion for continuous improvement.
• Platform maturity & continuous improvement.
• Banking/payments product domain knowledge.
• Experience in fintech working in fintech companies with rich domain experience.
• Experience with virtualization/containerization (e.g., Nomad, Mesos, Kubernetes).
• Knowledge in OS, network, middleware, database, SSL, load balancer.
• Experience in driving and implementing SRE principles.

What We Offer

• Opportunities to innovate in fintech.
• Tools for personal and professional growth.
• Inclusive and diverse work environment.
• Resources to invest in your community.
• Competitive salary and benefits.

Legal Statements

Privacy Statement: FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement: FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.