Engineer - Physical Security Field Technician

Ally-Financial; Lewisville (TX); On-site; USD 65,000 - 115,000; Full time

Benefits offered by this job

PTO & holidays

401K matching

Tuition reimbursement

Parental & caregiver leave

Job summary

Ally Financial is seeking an Engineer - Physical Security Field Technician to protect people, facilities, and assets through enterprise security technologies. You will install, configure, and maintain access control, video surveillance, and related infrastructure while collaborating with project teams and vendors.

The role requires hands-on technical work, the ability to interface systems with networks, and coordination with cross-functional teams.

Qualifications

• Minimum 1+ years of experience in security integration or similar field.
• Experience with access control, video management, surveillance systems.
• Valid driver's license and willingness to travel domestically.

Responsibilities

• Install, configure, troubleshoot, and support physical security systems.
• Interface access control and video management with internal networks.
• Perform preventative maintenance and inspections.
• Coordinate with project managers, engineers, third-party integrators, and business partners.
• Oversee external integrators and guide junior technicians.

Skills

Troubleshooting

Independent work

Project coordination

Willingness to travel

Education

High school Diploma or GED

Tools

Genetec Synergis

Genetec Omnicast

AutoVu

Axis Cameras

Hanwha Cameras

HID readers

LifeSafety Power solutions

Fiber optic installation

Job description

Ally and Your CareerAlly Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We love this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?Work Schedule : Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.The OpportunityAt Ally, the Engineer - Physical Security Field Technician plays a critical role in protecting our people, facilities, and assets through the implementation, maintenance, and advancement of enterprise security technologies. This position provides hands-on expertise across access control, video management, surveillance, and security infrastructure while partnering with project teams, vendors, and business stakeholders to deliver innovative physical security solutions. If you enjoy solving complex technical challenges, working with cutting-edge security technology, and making a direct impact on workplace safety and security, this is an opportunity to help shape and support a best-in-class security program.The Work ItselfInstall, configure, troubleshoot, maintain, and support physical security systems including access control, video management, surveillance cameras, credentialing systems, power supplies, and related infrastructure.Interface access control and video management systems with internal networks, including server connectivity and system programming.Perform preventative maintenance, inspections, testing, and repairs to ensure optimal system performance and reliability.Support security technology projects by working closely with project managers, engineers, third-party integrators, and business partners to complete assignments on schedule and within budget.Oversee, direct, and inspect work completed by external integrators and provide guidance to junior technicians when needed.Install and support cabling infrastructure including CAT6, CAT6A, coaxial, fiber optic, and other communication technologies.Recognize, assess, document, escalate, and respond appropriately to security incidents, safety concerns, unauthorized access events, and operational disruptions.Participate in security assessments, operational security activities, emergency response efforts, facility inspections, and incident management activities.Maintain accurate project documentation, job sign-offs, as-built records, and other required reports.Successfully obtain and maintain required security, safety, emergency response, compliance, and product certifications applicable to the role.Support emergency situations, including employee evacuations and security-related response activities, while helping ensure the safety of personnel and facilities.Preferred Qualifications:4+ years of experience as a security integrator field technician or in a similar physical security technology role.Experience supporting enterprise access control, video management, surveillance, and integrated physical security systems.In-depth knowledge of Genetec Synergis, Omnicast, AutoVu, Axis Cameras, Hanwha Cameras, HID readers, credentialing systems, LifeSafety Power solutions, and related security technologies.Experience with fiber optic installation, connector termination, low-voltage cabling, and network-connected security devices.Strong troubleshooting, problem-solving, and technical diagnostic skills.Demonstrated ability to work independently while coordinating effectively with cross-functional teams, vendors, and contractors.Valid driver's license and willingness to travel domestically as needed.Ability to perform physical aspects of the role, including standing, walking, lifting, climbing ladders, working in varying weather conditions, and supporting operational security activities, with or without reasonable accommodationAbility to obtain and maintain required manufacturer, security, and safety certifications within established timeframes.Requirements for All Physical Security Roles:Ability to perform the essential functions of the position, with or without reasonable accommodation, including conducting security assessments, supporting security operations, participating in emergency response activities, and carrying out assigned security responsibilities.Ability to identify, assess, document, escalate, and appropriately respond to security incidents, safety concerns, emergencies, disruptions, and unauthorized access events using sound judgment and established procedures.Ability to successfully obtain, maintain, and demonstrate proficiency in all required security, safety, emergency response, compliance, and job-related training, certifications, and qualifications.Ability to effectively perform duties in a variety of work environments, including indoor and outdoor settings, construction areas, and varying weather conditions, with or without reasonable accommodation.Ability to meet job-related physical requirements, including lifting and carrying equipment or materials as required by the role, with or without reasonable accommodation.Ability to perform operational security duties, with or without reasonable accommodation, which may include extended periods of standing or walking, movement between locations, facility inspections, security patrols, emergency response coordination, and incident management activities.Ability to respond to emergency situations, which may include rapidly traversing multiple flights of stairs, assisting employees during evacuations, providing physical support or guidance when necessary, and helping ensure the safe and orderly movement of personnel during emergency events.Ability to perform the essential functions of the position, with or without reasonable accommodation, which may include movement throughout company facilities, conducting security assessments, supporting operational activities, participating in emergency response procedures, and carrying out assigned security responsibilities.Additional Requirements:In addition to the requirements applicable to all Physical Security roles, candidates must be able to:Ability to kneel, stand, squat, and/or sit for long periods.Ability to bend down and lift 50 lbs. above headAbility to carry up to 50 lbs.Ability to use fine motor skills to adjust small wires, screws, dipswitches.Ability to see and read fine print on electronic circuitry.Ability to smell burnt circuitry or electronics.Ability to hear relay clicks, electronic pops, etc.Must be able to periodically work on evenings and/or weekendsMinimum Qualifications1+ years of experienceHigh school Diploma or GED equivalentHow We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.Other Compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdfWho We Are :Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on \"Doing it Right\" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com .Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.In accordance with the Americans with Disabilities Act, if after review of the position expectations, you believe that you may need a medical accommodation to fulfill the duties of this role, please email [e-mail] with details of your accommodation request.Base Pay Range$65,000.00 - $115,000.00An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.Incentive Compensation:This position is eligible to participate in our annual incentive plan.