Engineer II, Field Service (TEM, SEM, FIB) - Iowa/Nebraska Remote

Thermo Fisher Scientific; Fort Wayne (IN); Remote; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer II to join their dynamic team. This role involves the on-site installation, servicing, and repair of advanced electron microscopy systems, providing a unique opportunity to work with cutting-edge technology. You'll engage directly with clients, ensuring operational excellence and customer satisfaction while supporting their scientific endeavors. The position offers significant growth potential within the organization, along with a comprehensive benefits package that includes transportation support, healthcare, and a bonus structure. If you're a detail-oriented problem solver with a passion for technology, this is the perfect opportunity for you.

Benefits

Transportation support

Company phone

Company laptop

401k

Healthcare

Employee assistance program

Bonus structure

Qualifications

• 4-5 years of experience with SEM, TEM, or similar analysis tools.
• Bachelor’s degree in relevant technical field or equivalent experience.

Responsibilities

• Install and service complex microscopy systems on-site.
• Perform maintenance, troubleshooting, and customer training.
• Develop relationships with clients and complete service reports.

Skills

Troubleshooting

Communication Skills

Problem Solving

Detail-oriented

Ability to work under pressure

Education

Bachelor’s degree in electronics

Bachelor’s degree in physics

Bachelor’s degree in engineering

Bachelor’s degree in computer science

Tools

Transmission Electron Microscopy (TEM)

Scanning Electron Microscopy (SEM)

Dual Beam systems

High-vacuum systems

High-voltage systems

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, adherence to all Good Manufacturing Practices (GMP) and Safety Standards, laboratory setting

Job Description

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. The MSD EM business designs, manufactures, and supports a broad range of high-performance microscopy workflow solutions that provide images and answers at micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy team is dedicated to supporting customers’ pursuit of discovery and resolution of global challenges.

Supporting our customers are products such as:

• Corporate organization
• Overview of our instruments
• Inside the Titan Transmission Electron Microscope
• How to make a microscope

Learn more about a day in the life of a Field Service Engineer: https://www.linkedin.com/mycompany/thermo-fisher-scientific/recommendations/urn:li:activity:6911716842898083842

Supporting women in the workplace: https://vimeo.com/740420583

Advice for a career at Thermo Fisher Scientific: https://vimeo.com/740414379

How you will make an impact:

The Field Service Engineer II in the MSD division is responsible for on-site installation, servicing, and repair of complex systems such as Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), and Dual Beam systems. The role involves investigating and improving operational quality, instructing customers, liaising with clients on technical matters, and conducting installations of electron microscopy systems.

This position offers growth opportunities within Field Services and across Thermo Fisher. Benefits include transportation support, company phone and laptop, bonus, 401k, healthcare, employee assistance program, and more.

What you will do:

• Install complex equipment on-site and ensure proper operation through testing
• Perform scheduled maintenance and troubleshooting
• Develop positive relationships with customers and colleagues
• Complete technical training and submit service reports
• Perform preventive maintenance and problem-solving with team support
• Train customers on system maintenance and provide feedback to quality teams
• Update system documentation and provide guidance for report writing
• Act as a training resource and collaborate with application scientists
• Uphold Thermo Fisher’s Four-I Values

How you will get here:

Education

Bachelor’s degree in electronics, physics, engineering, computer science, or equivalent experience (2-5 years)

Experience

4-5 years operating, troubleshooting, and repairing analysis tools like SEM, TEM, FIB, or similar; experience with UHV is a plus.

Knowledge, Skills, Abilities

• Fluent in English
• Ability to work under pressure and make decisions independently
• Detail-oriented, problem solver, team player
• Confidentiality and strong communication skills
• Proficient in Windows and schematics reading
• Experience with high-vacuum and high-voltage systems
• Willing to travel 25-50%, possess valid driver’s license and passport, and pass background checks
• Physical ability to lift up to 50 lbs. and work in various environments including labs and customer sites