Field Service Engineer II (Campinas, SP)

Thermo Fisher Scientific; United States; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to join their dynamic team. In this role, you'll be responsible for the installation, servicing, and repair of advanced electron microscopy systems. You'll have the chance to work closely with customers, ensuring their needs are met while applying your technical expertise. This position offers a unique opportunity to grow within the organization, supported by comprehensive training and development. If you're passionate about technology and eager to make a significant impact in the field of materials and structural analysis, this role is perfect for you.

Benefits

Transportation support

Company phone

Company laptop

Bonus

401k

Healthcare

Employee assistance program

Qualifications

• University degree in relevant field preferred; 2-5 years of experience is a plus.
• Ability to troubleshoot and repair complex analysis tools.

Responsibilities

• Perform on-site installation and maintenance of complex equipment.
• Provide troubleshooting and repair support for customers.
• Cultivate positive relationships with customers and colleagues.

Skills

Troubleshooting

Customer Service

Problem Solving

Technical Training

Interpersonal Communication

Education

Bachelor's degree in Electronics, Physics, Engineering, or Computer Science

2-5 years of equivalent experience

Tools

SEM (Scanning Electron Microscopy)

TEM (Transmission Electron Microscopy)

FIB (Focused Ion Beam)

Ultra High Vacuum (UHV) systems

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.

How you will make an impact:

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); teach customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization. You will be eligible for transportation support, company phone, company laptop as well as other company benefits that include bonus, 401k, healthcare, employee assistance program and more!

What you will do:

• As the primary regional field service engineer, ensure customer needs are met applying appropriate resources
• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Successfully complete technical training and complete specialist training based on microscopes in the region
• Proactively seek out additional learning opportunities both inside and outside of the region
• Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Be able to perform Preventative Maintenance on assigned tools
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Make yourself available to train and mentor new field service engineers
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide recommendations for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training
• Must maintain Thermo Fisher Scientifics’ 4i Values.

How you will get here:

Education

University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2-5 years of equivalent combination of education, skills and experience

Experience

2-5 years’ Experience:

• Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
• Experience with Ultra High Vacuum (UHV) a plus but not required.
• Experience operating O-scopes, digital voltmeter and logical problem solving.

Knowledge, Skills, Abilities

• Demonstrated ability to lead/coach others/lead
• Demonstrated ability to lead complex technical issues
• Ability to partner effectively with customers and colleagues
• Able to take lead on difficult customer critical issues
• Must have a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems.
• Excellent interpersonal communication, collaboration/building, time management, organizational, problem solving, conflict management and customer service skills
• Proven ability to fix complex systems and subsystems down to component level
• Ability to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Required to read, write, and speak English fluently.
• Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Proven ability to be detail oriented, problem solver, promote team environment.
• Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Literate in Windows software environments
• Must be willing to travel 25-50% of the time.
• Must possess a valid driver’s license and passport and travel regionally and internationally as required.
• May require proof of Covid-19 vaccination.
• Extensive walking may be required.
• May work at customer locations, in office environment to include cubicles and/or in laboratory environments.
• Must be able to secure entrance to US Government laboratories and facilities
• Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.
• Physical requirements include the ability to lift up to 50 lbs.