Engineer I - Service Development - Medical Devices

Arthrex; Santa Barbara (CA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

Tuition Reimbursement

Annual Bonus

Wellness Program

Gym Reimbursement

Job summary

Arthrex is seeking an Engineer I - Service Development to build technical service documentation, training materials, and troubleshooting solutions that support products globally. You will collaborate with cross-functional teams through the product development lifecycle and help implement service and repair procedures to enable outstanding customer support.

Responsibilities include developing and maintaining service procedures, training Arthrex Global Service teams, and contributing to

Qualifications

• Bachelor's degree in engineering or related field.
• Experience or knowledge with FDA/ISO guidelines is preferred.
• Familiarity with product development and service documentation processes.

Responsibilities

• Develop service documentation, training programs, and troubleshooting procedures.
• Support installation, maintenance, repair, and upgrade processes for field and in-house services.
• Contribute to call center and field service support development for staff and third parties.

Skills

FDA/ISO guidelines knowledge

Design development process knowledge

Project management training

Education

Bachelor's degree in Engineering

Job description

Are you passionate about engineering, problem-solving, and supporting innovative medical technology? Arthrex, a global leader in orthopedic medical devices, is looking for an Engineer I - Service Development to play a key role in developing technical service documentation, training programs, and troubleshooting solutions that support our products worldwide. In this role, you'll collaborate with cross-functional teams throughout the product development process, help create service and repair procedures, and ensure our teams have the tools and knowledge needed to provide exceptional support. If you're looking for an opportunity to make a meaningful impact while helping surgeons treat their patients better, we'd love to hear from you.

Requisition ID: 67415 Title: Engineer I - Service Development - Medical Devices Salary Range: Salary Minimum: $80,500.00 Salary Maximum: $121,000.00

Essential Duties And Responsibilities

• Contributes to the development of support methodology including troubleshooting documentation, installation, maintenance, repair, and upgrade processes for in field and in-house repairs.
• Supports the establishment and implementation of service support documentation and infrastructure for capital equipment offerings.
• This contributes to the development and implementation of processes to expand, support and develop call center and field service support of direct and 3rd party personnel.
• Develops and maintains Technical Support procedures.
• Develops service bulletins to inform global team of product support changes and maintenance updates.
• Provides technical troubleshooting support for internal and external customers.
• Ensures quality customer service experience and collaborates on resolving customer concerns.
• Develop new techniques, processes, and service products.
• Participate in major projects or several service projects of moderate to complex scope and requirements.
• Provides technical training to Arthrex Global Service and Repair teams, as needed.
• Supports the New Product Development process and the efforts towards "Design for Serviceability".
• Travels up to 15% domestically and potentially internationally.

Knowledge

• Limited use and/or application of basic principles, theories, and concepts. Limited knowledge of industry practices and standards.

Skills

• Knowledge of FDA or ISO guidelines for the development of medical devices preferred.
• Design development process knowledge preferred.
• Project management training preferred.

Education/Experience

• Bachelor's degree required, preferably in Engineering

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Lunch
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Paid Sick Leave
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.