Engineer I - Service Development - Medical Devices

Arthrex GmbH; Santa Barbara (CA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

Supplemental Plans

401k Matching

Annual Bonus

Wellness Program

Free Lunch

Gym Reimbursement

Tuition Reimbursement

Parental Leave

Paid Time Off

Sick Leave

Volunteer PTO

EAP

Job summary

Arthrex is seeking an Engineer I – Service Development in Santa Barbara, CA to help develop service documentation, training programs, and troubleshooting solutions that support our medical devices worldwide.

You'll collaborate with cross-functional teams through the product development process to create service procedures, expand field support, and ensure teams have the tools and knowledge to deliver exceptional customer service. Domestic and international travel required up to 15%.

Qualifications

• Knowledge of FDA or ISO guidelines for the development of medical devices preferred.
• Design development process knowledge preferred.
• Project management training preferred.

Responsibilities

• Contributes to the development of support methodology including troubleshooting documentation, installation, maintenance, repair, and upgrade processes for in field and in-house repairs.
• Supports the establishment and implementation of service support documentation and infrastructure for capital equipment offerings.
• This contributes to the development and implementation of processes to expand, support and develop call center and field service support of direct and 3rd party personnel.
• Develops and maintains Technical Support procedures.
• Develops service bulletins to inform global team of product support changes and maintenance updates.
• Provides technical troubleshooting support for internal and external customers.
• Ensures quality customer service experience and collaborates on resolving customer concerns.
• Develop new techniques, processes, and service products.
• Participate in major projects or several service projects of moderate to complex scope and requirements.
• Provides technical training to Arthrex Global Service and Repair teams, as needed.
• Supports the New Product Development process and the efforts towards “Design for Serviceability”.
• Travels up to 15% domestically and potentially internationally.

Skills

FDA/ISO guidelines

Design development

Project management

Education

Bachelor's degree

Job description

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Are you passionate about engineering, problem-solving, and supporting innovative medical technology? Arthrex, a global leader in orthopedic medical devices, is looking for an Engineer I – Service Development to play a key role in developing technical service documentation, training programs, and troubleshooting solutions that support our products worldwide. In this role, you'll collaborate with cross-functional teams throughout the product development process, help create service and repair procedures, and ensure our teams have the tools and knowledge needed to provide exceptional support. If you're looking for an opportunity to make a meaningful impact while helping surgeons treat their patients better, we'd love to hear from you.

Essential Duties and Responsibilities

• Contributes to the development of support methodology including troubleshooting documentation, installation, maintenance, repair, and upgrade processes for in field and in-house repairs.
• Supports the establishment and implementation of service support documentation and infrastructure for capital equipment offerings.
• This contributes to the development and implementation of processes to expand, support and develop call center and field service support of direct and 3rd party personnel.
• Develops and maintains Technical Support procedures.
• Develops service bulletins to inform global team of product support changes and maintenance updates.
• Provides technical troubleshooting support for internal and external customers.
• Ensures quality customer service experience and collaborates on resolving customer concerns.
• Develop new techniques, processes, and service products.
• Participate in major projects or several service projects of moderate to complex scope and requirements.
• Provides technical training to Arthrex Global Service and Repair teams, as needed.
• Supports the New Product Development process and the efforts towards “Design for Serviceability”.
• Travels up to 15% domestically and potentially internationally.

Knowledge

• Limited use and/or application of basic principles, theories, and concepts. Limited knowledge of industry practices and standards.

Skills

• Knowledge of FDA or ISO guidelines for the development of medical devices preferred.
• Design development process knowledge preferred.
• Project management training preferred.

Education/Experience

• Bachelor's degree required, preferably in Engineering

Arthrex Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Free Onsite Lunch
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Paid Sick Leave
• Volunteer PTO
• Employee Assistance Provider (EAP)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.

Making People Better at Arthrex

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Job Details

Date: Sep 8, 2026

Requisition ID: 67415

Salary Range: $80,500.00 – $121,000.00

Job title: Engineer I - Service Development - Medical Devices

Engineering Location: Santa Barbara, CA, US, 93111

Nearest Major Market: Santa Barbara
Nearest Secondary Market: Santa Maria
Job Segment: Medical Device, Call Center, Orthopedic, Field Service, Medical Technology, Healthcare, Customer Service, Manufacturing