Engineer I - Integrated Operations

Inland Empire Health Plans; Rancho Cucamonga (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical Insurance with Dental and Vis…

Life, short-term, and long-term disco…

Career advancement opportunities

Wellness programs

Flexible Spending Account – HealthCare

CalPERS retirement

457(b) plan with match

Paid life insurance for employees

Pet care insurance

Job summary

IEHP is seeking an Engineer I - Integrated Operations to monitor real-time systems and respond to alerts across Windows, Linux, Cisco networks, and application performance tooling. You will triage issues and coordinate with ITSM and engineering for escalations to maintain uptime.

The role focuses on operational visibility, using tools like Dynatrace and Elastic Search to ensure service continuity and performance across IEHP's enterprise environment.

Qualifications

• 2+ years of operational support experience.
• Design/administration of monitoring products.
• Monitoring and configuration management for scalable environments.
• Basic Python and PowerShell scripting.

Responsibilities

• Monitor real-time systems and respond to alerts.
• Provide first-level triage across Windows/Linux servers, network, and apps.
• Coordinate with ITSM and engineering for escalations.
• Support uptime and performance of critical services.

Skills

Python scripting

PowerShell

REST APIs

DevOps practices

SRE fundamentals

Education

Associate’s degree in computer-related field

Tools

Dynatrace

Elastic Search

Windows Server

Citrix

VDI

Job description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to anauthentic experience!

Reporting to the Supervisor, Integrated Operations, the Engineer I - Integrated Operations is a technical operations role responsible for real time monitoring, alert response, and first level triage across IEHP’s Windows and Linux server environments, Cisco network environment, and application performance alerting. This role helps ensure the availability, stability, and performance of critical systems by managing, maintaining, and leveraging enterprise monitoring platforms (such as SolarWinds, Dynatrace, and Elastic Search), responding to system events, and coordinating with the ITSM and engineering teams for escalations. The Engineer I - Integrated Operations serves as the front line of operational visibility for IT services and plays a key role in maintaining uptime and service continuity.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account – Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements

• A minimum of two (2) years of experience required in a combination of the following areas:
  • Operational support experience is required
  • Design/administration of monitoring products
  • Monitoring and configuration management for scalable environments
  • Basic Script Python and PowerShell
  • DevOps and SRE activities and understanding of industry best practices
• Associate’s degree in a computer-related field or similar technical field from an accredited institution required
  • In lieu of the required degree, a minimum of two (2) years of additional technical operational support experience is required for this position
  • This experience is in addition to the minimum years listed in the Experience Requirements above

Key Qualifications

• Working knowledge and proficient understanding of:
  • Basic scripting Python and PowerShell
  • Automating processes and integrating tools using REST APIs
  • APM/ITIM tools like Dynatrace or Elastic Search
  • Microsoft Windows Server operating system, Microsoft Windows 10/11, Microsoft Office 2013/2016/O365 products: Word, Excel, PowerPoint, and Access
  • TCP/IP networking, Citrix, VDI knowledge
• Strong planning, organization, critical thinking, decision-making, and communication (verbal and written) skills. Demonstrates effective use of listening skills
• Interpersonal and collaboration skills. Proactive application monitoring and technical troubleshooting skills
• Proven ability to:
  • Problem solve utilizing analytical and critical thinking
  • Convey information and express thoughts and facts clearly, orally, and in writing
  • Collaborate and communicate in a team-based environment
  • Display openness to other people’s ideas and thoughts
• Must be able to lift, push or pull up to 50 lbs.
  • Items weighing more than 50 lbs. will require assistance when moving
  • Back support belts must be worn when lifting, pushing, or pulling items. Projects involving lifting server appliance weights up to 50 lbs.