Engineer 1, NOC (Global Service Assurance)

Comcast; Denver (CO); Remote; Full time

Job summary

A leading technology provider is seeking a remote Technical Troubleshooter for managed services equipment. The role involves troubleshooting network issues, working with various technologies, and collaborating with clients. Ideal candidates will have a Bachelor's degree and 3+ years of network experience, with a focus on customer service and teamwork.

Benefits

Best-in-class Benefits

Commission eligibility for sales positions

Bonus eligibility for non-sales positions

Qualifications

• 3+ years of network experience.
• Experience with OSI based network troubleshooting.

Responsibilities

• Perform technical troubleshooting of managed services equipment.
• Work with off-net providers to troubleshoot connectivity issues.
• Train and mentor supported teams.

Skills

Customer-Focused

Relationship Building

Workplace Organization

Professional Etiquette

Teamwork

Technical Knowledge

Critical Thinking

Problem Solving

Professional Integrity

Education

Bachelor's Degree

Tools

Cisco

Meraki

Aruba

Juniper

Job description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for the remote technical troubleshooting of managed services equipment for Comcast Business Enterprise customers. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Works under general supervision and may require training and detailed instructions for assigned tasks.

Job Description

Core Responsibilities:

• Perform technical troubleshooting of managed services equipment and services for existing Comcast Business Enterprise clients.
• Experience with Layer 1 and 2 troubleshooting; switches, routers, and other network related equipment and devices.
• Experience with IP address, VLAN, Firewall, and Gateway configuration and troubleshooting.
• Experience with SD-WAN.
• Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
• Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment.
• Train and mentor supported teams.
• Collaborate with and foster relationships with internal and external customers.
• Regular, consistent and punctual attendance. Must be flexible to work a schedule that could include nights and weekends.
• Other duties and responsibilities as assigned.

Additional Information:

• 3+ years of network experience
• Experience in delivering support for services such as SD-WAN, Fiber, Ethernet, and Wireless
• Experience with OSI based network troubleshooting and best practices
• Knowledge of Managed Services infrastructure monitoring and management tools
• Experience with Cisco, Meraki, Aruba and Juniper devices

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer-Focused; Relationship Building; Workplace Organization; Professional Etiquette; Teamwork; Technical Knowledge; Critical Thinking Problem Solving; Professional Integrity

Salary:

Base Pay: $27.77

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

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The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years