Engine Health Management Customer Support Technician (Onsite)

RTX (Raytheon); East Hartford (CT); On-site; USD 87,000 - 165,000; Full time

Job summary

RTX in East Hartford is seeking an Engine Health Management (EHM) Services Operational Support Manager to join the Connected Products and EHM Services team. You will provide day-to-day operational support for Pratt & Whitney's Engine Health Monitoring businesses across various programs.

This role offers exposure to senior management and customers, requires initiative, and supports digital strategy initiatives.

Qualifications

• Bachelor's Degree with 5+ years in customer-focused or project management roles.
• Advanced degree preferred with experience in aerospace programs.
• Strong communication and problem-solving skills.

Responsibilities

• Serve as primary operational support contact for Engine Health Monitoring system (ADEM) with Engineering and Digital Technology teams.
• Troubleshoot and resolve customer issues with cross-functional teams, ensuring data availability and quality.
• Support GTF Entry-into-Service and onboarding of new customers with internal teams.
• Contribute to development and enhancement of EHM capabilities and data streams.
• Develop, maintain, and improve standard work; drive process improvements for global teams.

Skills

Customer focused

Project management

Continuous improvement

Data analysis

Education

Bachelor's Degree

Advanced Degree

Tools

Engine Data Systems

Job description

Date Posted: 2026-11-03

Country: United States of America

Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance Type: None/Not Required

Security Clearance Status: Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitne y is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

We have an opportunity for an Engine Health Management (EHM) Services Operational Support Manager at our East Hartford, CT Campus. You will join the Connected Products and EHM Services team to provide day-to-day operational support for P&W's Engine Health Monitoring businesses. This team currently supports all Commercial Engine Programs from the PW1100, PW1500 and PW1900 Geared Turbofan (GTF) engines to V2500, PW4000 and other Mature Commercial Engine fleets.

This is a key role providing you with exposure to senior management, customer support and external customers. We are seeking an individual that embraces a challenge, is able to work in a changing environment, takes initiative and has a demonstrated consistent track record of delivering results. We leverage technology advancements adopted by the industry becoming the standard on new aircraft applications.

These capabilities support P&W's broader Digital Strategy by enabling P&W to automatically receive engine performance data, develop improvements to our engine prognostic and diagnostic capabilities, and deliver increased value to our customers.

What You Will Do:

This will include working with other internal organizations, including Programs, Engineering and Digital Technology teams to ensure business processes, infrastructure and software tools support expected performance metrics (e.g., system availability, customer responsiveness, data throughput, etc.) and meet our customer needs.

• Serve as the primary point of contact for operational support of P&W's Engine Health Monitoring system, ADEM. working with Engineering and Digital Technology teams at P&W, and the extended support team.
• Troubleshoot and resolve customer support issues which may include partnering with Digital Technology, Customer Focus Teams (CFTs) and others, ensuring data availability, accuracy, timeliness, and high‑quality service delivery - managed via support tickets
• Support GTF Entry-into-Service collaborating with our Customer Business Organization and other new customer onboarding
• Support development and enhancement of new EHM capabilities, data streams, and other initiatives aligned with customer needs, program requirements, and evolving operational demands.
• Develop, maintain, and improve standard work while driving process‑improvement initiatives that enhance efficiency, service quality, and scalability across global work‑share teams. for long term support and anticipated growth of the services

Qualifications You Must Have :

Bachelor's Degree and 5 years of experience or Advanced Degree and 3 years of experience to include the following:

• 3+ years of in a customer focused or project management role
• Results-oriented, customer-focused with expertise in continuous improvement

Qualifications We Prefer :

• Experience with analyzing and troubleshooting system issues
• Ability to think outside the box with rapid decision-making skills
• Excellent communication and interpersonal skills
• Familiarity with Aircraft and Engine Data systems

The salary range for this role is 86,800 USD - 165,200 USD.