Engagement Support Services Specialist

Plante Moran; Southfield (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Flexible Time Off

401(k) plan

Meal reimbursement

Continuing education support

Job summary

Plante Moran invites entry-level candidates to join our team, supporting internal clients with a service mindset and accuracy. You will route requests, review peer work, and collaborate with in-office and remote staff across time zones.

The role requires 0-1 years of customer service experience, a HS diploma, and familiarity with accounting basics. Proficiency in Outlook, Excel, Word, and Adobe Acrobat is preferred. Overtime may be required.

Qualifications

• 0-1 years customer service experience or equivalent coursework
• HS Diploma required. Higher level of education/college coursework preferred.
• Students and graduates, preferable areas of studies: Accounting, Audit, Finance, Banking, Insurance, or another economic-related discipline
• Knowledge of accounting (basic) preferred
• Experience with Outlook, Excel, and Word required
• Experience with Adobe Acrobat preferred
• Strong organization and prioritization skills
• Ability to use a variety of resources to learn new tasks
• Ability to proofread with strong attention to detail to ensure accuracy
• Ability to easily adapt to changes and challenges
• Ability to work in a fast-paced environment
• Capacity to work within a team environment and assist peers as needed
• Some overtime and weekend work required

Responsibilities

• Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and pride in your work
• Routing and processing client requests; reviewing peer work and completion processes
• Interacting with both in-office and remote staff, including domestic and international groups on various time zones
• Effectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing
• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problems
• Assisting Operations Lead with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assigned
• Maintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts

Skills

Customer service

Outlook

Excel

Word

Adobe Acrobat

Organization

Attention to detail

Adaptability

Teamwork

Overtime

Education

HS Diploma

Accounting/Finance studies

Tools

Outlook

Excel

Word

Adobe Acrobat

Job description

Count on us. Our \"we-care\" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.

Your role.

Your Work Will Include, But Not Be Limited To

• Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and having pride in your work
• Routing and processing client requests; reviewing peer work and completion processes
• Interacting with both in-office and remote staff, including domestic and international groups on various time zones
• Effectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing
• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problems
• Assisting Operations Lead with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assigned
• Maintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts

The Qualifications.

• 0-1 years customer service experience or equivalent coursework
• HS Diploma required. Higher level of education/college coursework preferred.
• Students and graduates, preferable areas of studies: Accounting, Audit, Finance, Banking, Insurance, or another economic-related discipline
• Knowledge of accounting (basic) preferred
• Experience with Outlook, Excel, and Word required
• Experience with Adobe Acrobat preferred
• Strong organization and prioritization skills
• Ability to use a variety of resources to learn new tasks
• Ability to proofread with strong attention to detail to ensure accuracy
• Ability to easily adapt to changes and challenges
• Ability to work in a fast-paced environment
• Capacity to work within a team environment and assist peers as needed
• Some overtime and weekend work required

This is a non-exempt position, so you may have to work hours that exceed the standard 40-hour work week.

What makes us different?

On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk‑free firm (hey, nobody ‘s perfect) with a world‑class culture, consistent recognition as one of Fortune Magazine’s \"100 Best Companies to Work For,\" and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for?

Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.

Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug‑free workplace.

Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English.

The specific statements above are not intended to be all-inclusive.

We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week.

• Highlights include health, dental, vision, disability, and life insurance.
• Flexible Time Off.
• pre‑determined holidays.
• 401(k) plan.
• flexible benefits plans.
• business‑related travel expense.
• lodging.
• meal reimbursement for business‑related use.
• A pension plan is also available for eligible administrative and paraprofessional staff.
• A discretionary bonus plan is available for eligible staff.
• Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time.

Under Colorado’s Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation.

The compensation range for this role in CO, IL, OH, and MA is: $18.17 - $23.00

The compensation range reflects the base salary we reasonably expect to pay for this position across our offices in the following regions: CO, IL, OH, and MA. Please review the position description for the applicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range, as compensation decisions take into account a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer standardized, market-based starting salaries among individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent.

This application window is a good‑faith estimate of the time that this posting will remain open. This deadline will be promptly updated if the deadline is extended.

This application window is a good‑faith estimate of the time that this posting will remain open. This deadline will be promptly updated if the deadline is extended.