Engagement Specialist

City of New York; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

The City of New York seeks an Engagement Specialist Bi-Lingual Spanish for the Early Engagement Case Support Unit (EECU). You will contact victims and witnesses to obtain depositional documents, translate materials, and connect clients with advocacy and services.

You will work within a fast-paced team, handling a high caseload, and must be fluent in Spanish and English, both written and oral. Evening hours are required for the late shift weekly.

Qualifications

• Bachelor’s degree required.
• High fluency in Spanish and English (oral and written).
• Willing to work the 12:00 pm - 8:00 pm shift weekly.

Responsibilities

• Contact victims and witnesses to obtain a supporting deposition.
• Inform victims about services and make referrals for advocacy and counseling.
• Translate complaints and depositions to victims and complete the Translation Affidavit form (AOT).
• Organize and file supporting depositions in court.
• Represent the unit at DANY-sponsored community events.
• Provide information about crime victims’ rights in Spanish.

Skills

Spanish fluency

English fluency

Education

Bachelor's degree

Job description

The New York County District Attorney's Office has an immediate opening for an Engagement Specialist Bi-Lingual Spanish in the Early Engagement Case Support Unit (EECU). In this position the Engagement Specialist is responsible for obtaining signed supporting depositions, assisting victims in understanding the criminal justice system, referring for advocacy and counseling services, and provides information regarding crime victims’ rights in Spanish.

Responsibilities

• Contact victims and witnesses through engagement, to obtain a supporting deposition
• Outreach & inform victims and witnesses for of services available to them through SSB and make immediate referrals
• Mail, fax, e-mail the supporting deposition to victims.
• Process all corrobs received via mail, electronic signature, for scanning
• Assist victims with orders of protection and registration for notification of inmate release.
• Translate complaints and supporting depositions to victims & witnesses and complete the Affidavit of Translation Form (AOT)
• Organize and file supporting depositions in court
• Liaise with victims and Assistant District Attorneys, and provide essential information
• Document all outreach and case communication in EECU Workbench
• Consult with Assistant Supervisor, Supervisor, Deputy Director, and/or Director on sensitive cases, or cases needing legal advisement
• Adhere to weekly intake schedule
• Represent the Unit at DANY sponsored community events
• Work one late night shift weekly 12pm-8pm
• Ensure follow-up is completed on all cases
• Explain criminal justice system and provide case information, and ensure that clients are knowledgeable about their rights
• Ability to handle high caseload and set priorities
• Establish rapport, with each victim, in a professional customer service-related approach
• Perform designated tasks under pressure in a fast-paced environment
• Detail oriented and self-motivated and able to multi-task
• Responds promptly to incoming calls and e-mails, including the rollover’ line and voicemails
• Handle heavy volume of crisis and information calls and forward to the appropriate department of SSB
• Strong attention to detail and follow-up
• Works collaboratively and cooperatively with staff in a team-oriented environment
• Strong organizational and computer skills
• Professional interaction with all levels of staff, victims, witnesses, and law enforcement personnel
• Perform related tasks as assigned

Minimum Qualification Requirements

• Bachelor’s degree.
• Must possess high fluency in Spanish & English both oral and written.
• Must be able to work one 12:00 pm - 8:00 pm late night shift weekly

Preferred Requirements/Skills

• Experience working with crime victims.
• Familiarity with the criminal justice system.
• Training and/or experience in retail, customer-service and advocacy preferred.
• Ability to demonstrate a high level of confidentiality and sensitivity to victim issues.
• Ability to perform under pressure in a fast-paced environment; must be detail oriented self-motivated, able to multi-task, and high concern for data accuracy.
• Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment.
• Strong organizational and computer skills.
• Ability to follow directions and apply proper policies, procedures, and guidelines.
• Ability to handle high caseload and set priorities.
• Ability to interact effectively with victims, witnesses, Assistant District Attorneys, law enforcement officers and criminal justice personnel.
• Social service degrees.
• ASL proficiency a plus..
• Ability to work overtime and flexible hours including holidays, evenings, and weekends.

Hours/Shift

• Monday – Friday, 9:00 am – 5:00 pm.
• Ability to work overtime and flexible hours including evenings, and weekends.

Additional Information

• Current office employees: To be eligible for a transfer or promotion, staff must have already served at least one (1) year in their current unit/bureau/department and be in good standing. In addition, must meet the minimum and additional qualifications of the position.
• Looking for candidates that could commit to one (1) year to the hiring unit.
• Authorization to work in the United States is required for this position.

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.