Engagement Services Coordinator

Cross Catholic Outreach; Miami (FL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Cross Catholic Outreach is looking for a PCS Administrative and Operations Manager in Miami, FL. This hybrid role involves supporting volunteer activities, logistics, and engagement services for faith-in-action initiatives. You will oversee Box of Joy operations, assisting with warehousing, shipping, and volunteer logistics while ensuring a positive volunteer experience.

The ideal candidate needs strong organizational skills, excellent communication, and a desire to serve God through our mission. Knowledge of the Catholic Church is essential, and proficiency in Microsoft Office is required.

Qualifications

• Consistent witness for Jesus Christ; courteous, Christ-like attitude.
• Ability to manage multiple projects and deadlines; proactive problem solver.
• Experience with inventory cycle counts or audits is a plus.

Responsibilities

• Assist with customer support for parishes/communities involved in events.
• Maintain accurate process documentation and engagement data.
• Collaborate with stakeholders to maximize the impact of initiatives.

Skills

Strong organizational skills

Excellent written and verbal communication

Ability to interact across all organizational levels

Proficiency with Microsoft Office

Spanish speaking

Education

Knowledge of the Catholic Church

Tools

CRM experience

Job description

PCS Administrative and Operations Manager

Location: Hybrid (Miami, FL) with seasonal on-site presence at distribution center/National Box of Joy Screening Center (during Box of Joy peak season and as needed)

Position Summary

The Engagement Services Coordinator supports parishes, schools and community partners by supporting engagement services, volunteer activities, and logistics that enable faith-in-action initiatives year-round. This role serves as additional support to the BOJ Logistics Manager during the height of the Box of Joy (BOJ) season, assisting with warehouse operations, shipping, and volunteer supervision to meet production goals and deliver an excellent volunteer experience. This role will also support other aspects of engagement initiatives, such as Food Packing Events, as needed.

Duties and Responsibilities

• Assist with customer support for parishes/communities actively participating in Box of Joy and Food Packing Events; shipping requests, responding to inquiries, and coordinating resources.
• Maintain accurate process documentation and related engagement data.
• Collaborate with PCS, Donor Program Services, Marketing and other stakeholders to maximize the impact of faith in action initiatives.
• Contribute to policies/standard operating procedures (SOPs) that standardize engagement processes and volunteer activities.
• Assist the BOJ Logistics Manager with start-to-finish Box of Joy operations: domestic shipping (to/from screening center), volunteer logistics at the warehouse, and BOJ Online fulfillment.
• Support and assist with the creation and execution of in-land shipping strategy, inventory control, and transport from participating locations/dioceses to the BOJ hub; engage 3rd-party carriers and overland freight bookings.
• Assist with warehouse facilities and tools/resources; direct on-site operations to meet cost, productivity, accuracy, and timeliness goals.
• Collaborate with the Logistics Manager on inventory control, ordering bulk supplies, and shipping of materials required per food packing event or Box of Joy needs.
• Work with the Logistics Manager to organize and order materials needed for all Food Packing Events. Set up the food packing supply bin for each food packing event. Clean up and replenish supplies after events.
• Warehouse inventory on a regular basis for Box of Joy supplies and filler items.
• Uphold organizational protocols for donor/volunteer/vendor records and documentation; share constructive feedback to improve processes/strategies.
• Other duties as assigned.

Knowledge, Skills & Abilities Required/Preferred

• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of the ministry.
• Feels a calling to serve God through serving Cross Catholic Outreach in this capacity.
• Believes in and supports the mission and ministry of Cross Catholic Outreach, and agrees with the conduct policies and conduct expectations of Cross Catholic Outreach.
• Must have knowledge of the Catholic Church and the structure of Catholic parishes and schools.
• Ability to interact across all organizational levels; professional, joyful, service oriented demeanor.
• Strong organizational skills; able to manage multiple projects and deadlines; proactive problem solver.
• Excellent written and verbal communication; Spanish speaking a plus; public speaking comfort and coaching ability.
• Proficiency with Microsoft Office (Excel, Word, Outlook, PowerPoint) and Google Docs. CRM experience is a plus.
• Ability to lift to 50 lbs.; nights/weekends/extended hours as needed.
• Experience with performing inventory cycle counts or audits is a plus.
• Willing and able to travel domestically and internationally up to approximately 1-3x per year for conferences and vision trips to international Cross Catholic Outreach project site.