Engagement Manager, WWPS U.S. Federal ProServe (AWS)

Amazon; Herndon (VA); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Stock options

Job summary

Amazon is seeking an Engagement Manager to lead the delivery of complex cloud solution projects within AWS ProServe. You will blend business requirements with technical solutions, guide cross‑functional teams, and ensure outcomes align with customer goals.

In this role you will apply AWS Well-Architected and Cloud Adoption Framework, manage risks, and communicate technical concepts to both technical and business audiences. Hybrid work in VA possible.

Qualifications

• 3+ years of leading IT projects with external customers or equivalent experience.
• 1+ years as a Scrum Master or Product Owner across multiple cross-functional teams.
• 1+ years of cloud computing experience.
• Bachelor's degree in Computer Science or Engineering.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Responsibilities

• Leading and managing complex cloud migration and implementation projects.
• Leveraging knowledge of AWS services, architectures, and best practices to guide decisions.
• Bridge business requirements with technical solutions and ensure alignment with outcomes.
• Distill customer needs into technical requirements mapped to business outcomes.
• Decompose complex problems into actionable solutions and contribute to documentation.

Skills

IT project leadership

Scrum Master / PO

Cloud computing

Education

Bachelor's degree in Computer Science or Engineering

Job description

Job ID: 10476401 | Amazon Web Services, Inc.

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalating when appropriate, and drive projects to successful completion, while exceeding customer expectation.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

• Leading and managing complex cloud migration and implementation projects


• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning


• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes


• Distilling customer needs into clear technical requirements and map them to business outcomes


• Decomposing complex technical problems into actionable, deliverable solutions


• Contributing to technical documentation and define documentation standards

About the team

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic Qualifications

• 3+ years of leading the delivery of IT projects with external customers or equivalent experience


• 1+ years of working as a Scrum Master or Product Owner across multiple cross‑functional teams experience


• 1+ years of cloud computing experience


• Bachelor's degree in Computer Science or Engineering


• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)


• AWS certification


• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)


• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent


• Experience working as a Scrum Master or Product Owner across multiple cross‑functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 131,200.00 - 177,600.00 USD annually

USA, VA, Herndon - 131,200.00 - 177,600.00 USD annually

Important FAQs for current Government employees

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https://www.amazon.jobs/en/faqs#faqs-for-us-government-employees