Engagement Manager, WWPS U.S. Federal ProServe

Amazon; Herndon (VA); On-site; USD 131,200 - 177,600; Full time

Benefits offered by this job

Sign-on payments

RSUs

Health insurance

401(k) matching

Job summary

Amazon Web Services Professional Services (ProServe) seeks an Engagement Manager to lead delivery of complex cloud solution projects, blending technical depth with strong project leadership.

You will align customer goals with AWS architectures, apply Well-Architected and CAF frameworks, manage risk and scope, and communicate effectively to technical and business audiences, driving successful outcomes.

Qualifications

• 3+ years leading IT project delivery with external customers.
• 1+ years as Scrum Master or Product Owner across cross-functional teams.
• 1+ years cloud computing experience.
• Bachelor's degree in Computer Science or Engineering.
• Current TS/SCI with Polygraph security clearance.

Responsibilities

• Lead and manage complex cloud migration and implementation projects.
• Guide decisions using AWS services, architectures, and best practices.
• Bridge business requirements with technical solutions; align with outcomes.
• Translate customer needs into technical requirements mapped to outcomes.
• Decompose complex technical problems into actionable, deliverable solutions.
• Contribute to technical documentation and standards.

Skills

Project management

Scrum Master

Product Owner

Cloud computing

Education

Bachelor's degree in Computer Science or Engineering

Job description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and the Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade‑off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross‑organizational technical strategies, and establish best practices in your domain. You will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion while exceeding customer expectations.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.

Key Job Responsibilities

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and mapping them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and defining documentation standards

Basic Qualifications

• 3+ years of leading the delivery of IT projects with external customers or equivalent experience
• 1+ years of experience as a Scrum Master or Product Owner across multiple cross‑functional teams
• 1+ years of cloud computing experience
• Bachelor's degree in Computer Science or Engineering
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Preferred Qualifications

• Project management certification (e.g., APM, CSM, PMI‑ACP, PRINCE2)
• AWS certification
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience working with and presenting to C‑level executives, IT, and lines of business across organizations
• Experience working as a Scrum Master or Product Owner across multiple cross‑functional teams

Equal Opportunity Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Benefits and Compensation

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 131,200.00 - 177,600.00 USD annually

USA, VA, Herndon - 131,200.00 - 177,600.00 USD annually