Engagement Manager, WWPS ProServe DoD Delivery Team

Amazon Web Services (AWS); Jessup (MD); On-site; USD 131,000 - 178,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. in the United States (Maryland, Jessup) seeks an Engagement Manager to lead large, multi-workstream cloud engagements for DoD customers. You will own outcomes end-to-end, align technical solutions with customer goals, and build high-performing teams across AWS and partners.

The role requires active TS/SCI clearance and hands-on experience with Agile, SAFe, ITIL, and AWS Well-Architected frameworks. This is an on-site role at AWS locations or customer sites.

Qualifications

• 5+ years of leading the delivery of IT projects with external customers or equivalent experience.
• 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience.
• 1+ years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience.
• 3+ years of cloud computing experience.
• Current, active US Government Security Clearance of TS/SCI or above.

Responsibilities

• Own and lead large, complex engagements end-to-end, delivering business outcomes independently with limited guidance.
• Redirect distressed programs to successful outcomes; deal effectively with ambiguity and the unexpected.
• Apply multiple delivery frameworks (Agile, Scaled Agile, Waterfall, ITIL) to build comprehensive plans across multi-workstream engagements.
• Translate customer needs into clear technical requirements and executable roadmaps using AWS frameworks (Well-Architected, Cloud Adoption Framework).
• Validate technical solutions against mission objectives; lead architectural reviews and manage technical risk.
• Maximize engagement value by negotiating conditions of acceptance, amending scope, financials, and timelines as needed.
• Communicate effectively across diverse audiences (product, legal, finance, operations, partners, customers) and drive stakeholder alignment.
• Influence AWS service team roadmaps, ProServe offerings, and organizational metrics.
• Accelerate progress by creating or optimizing cross-team processes; establish operational excellence standards and reusable mechanisms.

Skills

Project delivery

Program management

Scrum Master / PO

Cloud computing

Tools

AWS

Job description

Description

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active TS/SCI security clearance.

Description

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active TS/SCI security clearance.

What We Need

AWS Professional Services is looking for an Engagement Manager who can lead complex cloud projects from planning through execution. You'll own project outcomes end-to-end, align technical solutions with customer goals, build high-performing teams, and drive strategic relationships across AWS, partners, and Department of Defense customers.

What We Do

We plan, execute, and deliver large-scale AWS cloud initiatives for DoD/DoW customers. Our team bridges mission, strategy, and technical implementation to drive mission outcomes that matter.

Why Join Us

Work at the forefront of cloud, AI, and defense technology on projects that solve our customers' hardest problems and push the boundaries of what's possible in secure, mission-critical environments. You'll be part of a global team of experts helping customers realize real business and mission outcomes through the AWS Cloud.

Key job responsibilities

• Own and lead large, complex engagements end-to-end, delivering business outcomes independently with limited guidance
• Redirect distressed programs to successful outcomes; deal effectively with ambiguity and the unexpected
• Apply multiple delivery frameworks (Agile, Scaled Agile, Waterfall, ITIL) to build comprehensive plans across multi-workstream engagements
• Translate customer needs into clear technical requirements and executable roadmaps using AWS frameworks (Well-Architected, Cloud Adoption Framework)
• Validate technical solutions against mission objectives; lead architectural reviews and manage technical risk
• Maximize engagement value by negotiating conditions of acceptance, amending scope, financials, and timelines as needed
• Communicate effectively across diverse audiences (product, legal, finance, operations, partners, customers) and drive stakeholder alignment
• Influence AWS service team roadmaps, ProServe offerings, and organizational metrics
• Accelerate progress by creating or optimizing cross-team processes; establish operational excellence standards and reusable mechanisms

About The Team

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

It is expected to work from the AWS Office Location listed (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.

Basic Qualifications

• 5+ years of leading the delivery of IT projects with external customers or equivalent experience
• 5+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• 1+ years of working as a Scrum Master or Product Owner across multiple cross-functional teams experience
• 3+ years of cloud computing experience
• Current, active US Government Security Clearance of TS/SCI or above

Preferred Qualifications

• project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MD, Jessup - 131,200.00 - 177,600.00 USD annually

USA, VA, Arlington - 131,200.00 - 177,600.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A10522133