Engagement Manager, Systems Integration

IQVIA; Boston (MA); On-site; USD 116,000 - 322,000; Full time

Job summary

IQVIA seeks a senior professional to provide expert level commercial solutions support and drive large-scale, multi-country technology implementations within the Tech & Services portfolio. You will align with business units or globally, shaping account plans and delivering financial targets.

In this role, you will manage strategic client relationships, coordinate cross-functional IQVIA touch points, and ensure profitable performance across assigned segments.

Qualifications

• Bachelor's Degree required.
• Seven (7) years relevant sales/service or marketing experience required.
• Excellent project management, client influencing and relationship building skills.
• In-depth understanding of IQVIA data assets and the IQVIA core offerings.
• Ability to manage multiple projects and deliver on tight deadlines.
• Experience with developing consultative relationships with senior level managers and executives in life sciences.

Responsibilities

• Spends at least 50% of time on customer segment.
• Accountability for large-scale, multi-country technology implementations (CSAT & Profitability).
• Sets strategic client/segment agenda and drives global account planning to achieve targets.
• Builds and deepens strategic client relationships within defined accounts.
• Ensures alignment between IQVIA and client touch points; shares client insight internally.
• Responsible for segment and account-level mapping of commercial stakeholders.
• Creates annual segment/account plans with financial targets and roadmaps.
• Maintains a database of competitor intelligence within the account.
• Provides regular cadence with aligned members of the customer/segment account.

Skills

Project management skills

Client influencing

Relationship building

Presentation skills

Communication skills

Networking

Education

Bachelor's Degree

Job description

Job Overview

Provides expert level commercial solutions support. Ensures financial performance of assigned customer segment for all technology solutions. Establishes IQVIA credibility as a provider of commercial enterprise-wide technology solutions. Drives large-scale, customized deals across the Tech & Services portfolio. Can be aligned to a business unit, or globally and be shared by geography, team or region.

Job Overview

Provides expert level commercial solutions support. Ensures financial performance of assigned customer segment for all technology solutions. Establishes IQVIA credibility as a provider of commercial enterprise-wide technology solutions. Drives large-scale, customized deals across the Tech & Services portfolio. Can be aligned to a business unit, or globally and be shared by geography, team or region.

Essential Functions

• Spends at least 50% of his/her time on customer segment.
• Accountability for large-scale, multi-country technology implementations (CSAT & Profitability).
• Sets strategic client/segment agenda and drive global account planning to achieve financial and non-financial targets.
• Builds, broadens and deepens strategic client relationships within the accounts in the defined (through sell deliver).
• Ensures alignment and coordination between the different IQVIA/client touch points; ensures client insight is shared internally.
• Responsible for segment and account-level mapping of all commercial stakeholders, including their needs and priorities.
• Creates annual segment/account plans with financial targets and clear roadmap for achieving targets.
• Maintains a database of intelligence on competitor activity and strategy within the account.
• Provides regular cadence with all aligned members of the customer/segment account.

Qualifications

• Bachelor's Degree Req
• Seven (7) years relevant sales/service or marketing experience Req
• Demonstrates excellent project management skills and client influencing and relationship building skills.
• In-depth understanding of IQVIA data assets and the IQVIA core offerings.
• Works willingly and effectively with others in and across the organization to accomplish team goals.
• Experienced with developing consultative relationships with senior level managers and executives at clients in the life sciences industry.
• Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
• Knowledge of consulting methodologies, tools and techniques related to functional area.
• Knowledge of key issues and current developments in the life sciences industry.
• Excellent presentation, communication and client influencing skills.
• Has established network and referral contacts.
• Possesses the necessary subject matter expertise and project management skills able to effectively manage projects across more than one CoE.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $115,700.00 - $322,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.