Engagement Manager I (Scrum Master)

TEKsystems; Atlanta (GA); Remoto; USD 80.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

401(k) Retirement Plan

Transit Benefits

Descrizione del lavoro

TEKsystems Global Services (TGS) is seeking an Engagement Manager I for delivery leadership across projects and programs. This role focuses on customer expectations, delivery assurance, and quantifying business benefits, with up to 50% travel as needed.

The position emphasizes a customer-first mindset, cross-functional collaboration, and growth through efficient leadership. This is a permanent, fully remote role supporting our clients from Atlanta, GA, with competitive compensation and

Competenze

• Bachelor's degree or equivalent; 10+ years in technology and/or professional services, with consulting experience preferred.
• 2+ years in IT service management/project management in a technology professional services environment.
• 2+ years in traditional and agile project management methodologies.

Mansioni

• Lead one or more projects or programs, ensuring delivery, customer satisfaction, and contract compliance.
• Define and implement a communication plan and maintain timely updates with stakeholders.
• Mentor and develop project team members and lead inclusively to maximize performance.

Conoscenze

Customer First Mindset

Leadership Presence

Strategic Thinking

Communication Skills

Agile / PMP / ITIL

Formazione

Bachelor's Degree or equivalent

Strumenti

PMP Certification

ITIL Certification

Descrizione del lavoro

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.

Ready to join us?

Heres what the opportunity supported through our TGS Talent Acquisition Team requires:

At TEKsystems Global Services, we live in the tech world. Were out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, high energy partnership is how we approach everything our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture.

Were doers, looking for doers who do the right thing. Roll-up-your-sleeves thought-leaders focused on making possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience youve been searching for? were looking for an Engagement Manager I to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward.

The Engagement Manager I (EM I) role is a delivery leadership position in the organization in which the individual is responsible for managing one or more projects/programs at a time. The Engagement Manager I provides ownership of customer expectations and delivery assurance of associated services, deliverables, and all-around outcomes for clients. The EM is responsible for quantifying the business benefits from the project outcome through the engagement. This role may require up to 50% travel.

Key Accountabilities and Priorities:

Strategic Thinker & Market Strategist

• Customer-First Mindset:
• Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance.
• Succinctly understands and explains how application solution addresses customer needs and discusses benefits in terms of business value versus technology features
• Establish and perform periodic customer, project, and solution health checks with client project teams baselined against the target metrics associated with the Value Streams defined at the onset of the engagement.
• Ensure customer reference-ability and, support and enhance on-going relationships.
• Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of continuous communication and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks.
• Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders.
• Innovative: Thinks out of the box, works to solution and solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation.
• Leadership Presence: Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose.
• Strategic Perspective & Judgement: Maintains a clear view of the customers current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business, as well as taking the broad strategy and translating it into meaningful goals and objectives. Collaboration with account team to ensure costs, planning, governance and risks are visible and issues are resolved

Organizational Agility / Drives for Results:

• Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and proactively resolve business issues in a timely manner and then work vigorously to ensure the path towards fulfillment of customer expectations is always dignified.
• Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals.
• Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery.
• Situational Leadership: Adjusts behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals.
• Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure.

Building Relationships / Trust & Assessing Talent

• Collaborates / Creates Buy-in: Builds both informal & formal relationships across organization boundaries.
• Assessing Talent & Push:
• Mentor, manage and develop project team members. Conduct annual reviews throughout the year on employee performance where required.
• Leading Inclusively: Recruits, develops and retains a diverse, high-quality workforce; maintain a high-performing team that leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound results.

Required Education and/or Experience:

• Bachelors Degree or equivalent, relevant experience.
• 10+ years experience in technology and/or professional services with a preference for experience at a consulting services technology provider.
• 2+ years in IT service management/project management providing project and delivery management and daily operational oversight within a technology professional services environment or equivalent.
• 2+ years of experience in traditional and agile project management methodologies, applying appropriate frameworks and best practices.
• Experience managing and delivering client professional services agreements
• IT Experience: Delivery Lead, Junior Engagement Manager, Project Manager, or other IT experience.
• Understanding of Outsourcing Services.
• Agile or PMP, ITIL or other relevant certifications a must.

Requisite Abilities and/or Skills:

• Possesses incredible degrees of situational awareness with a Customer First Mindset.
• Operates with a sense healthy paranoia by continually ensuring the Customer expectations and goals are urgently dignified and that any potential barriers or risks to success are immediately escalated and addressed.
• Excellent oral and written communication skills (English language), analysis and problem-solving skills as well as excellent time management and organizational skills.
• Superior people and personnel management skills.
• Self-Development: Take an active and passionate role in their own personal and professional development. Understand areas for growth and learning, creates a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training.

Job Type & Location

This is a Permanent position based out of Atlanta, GA.

Pay and Benefits

The pay range for this position is $80000.00 - $120000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Permanent position based out of Atlanta, GA.

Application Deadline

This position is anticipated to close on Nov 23, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.