Engagement Manager (Enterprise), Mid-Level

Jobright.ai; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k) plan

Job summary

A technology startup is seeking an experienced Engagement Manager to lead customer integrations and foster strong relationships with enterprise accounts. The role requires over 5 years of project management experience, exceptional leadership skills, and a focus on customer satisfaction. This position offers a competitive salary and the opportunity to work in a fast-paced environment in Raleigh, NC.

Qualifications

• 5+ years of proven leadership and project management skills.
• Experience building customer facing processes and best practices.
• Exceptional people skills: empathetic, adaptable, and confident.

Responsibilities

• Act as the primary point of contact for customer’s executive contacts.
• Oversee the integration of BuildOps solutions, ensuring projects stay on track.
• Act as a strategic partner for key customer accounts.

Skills

Leadership skills

Customer relationship management

Analytical skills

Problem-solving abilities

Project management tools proficiency

Education

Bachelor’s degree (B.A. or B.S.) preferred

Tools

Salesforce

GuideCX

QuickBooks

Job description

Engagement Manager (Enterprise), Mid-Level

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Engagement Manager (Enterprise), Mid-Level

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Job Summary:

BuildOps is a fast-growing technology startup focused on revolutionizing the commercial contracting industry with innovative software solutions. As an Implementation Engagement Manager, you will lead a team working with enterprise accounts, ensuring successful integration and fostering strong customer relationships to drive satisfaction and growth.

Responsibilities:

• Act as the primary point of contact for customer’s executive contacts, building strong relationships and understanding their needs and expectations.

• Collaborate with implementation and customer success team members to act as a bridge between clients and internal teams, facilitating communication, resolving issues, and ensuring alignment on project goals.

• Oversee the implementation and/or integration of BuildOps solutions, ensuring projects stay on track.

• Discover and overcome any product or workflow challenges to ensure Go-Live date timelines are met.

• Act as a strategic partner and escalation point for key customer accounts, resolving challenges and fostering satisfaction and advocacy.

• Proactively identify key customer relationships and proactively understand their needs and expectations.

• Identify, assess, and mitigate potential risks that could impact project timelines or outcomes.

• Help customers navigate the transition to new software, addressing concerns and managing resistance to change.

• Standardize and scale team systems, workflows, playbooks, and best practices to improve outcomes and efficiency while supporting a growing customer base.

• Leverage data analytics to identify trends, uncover opportunities, and implement improvements that drive success for both customers and BuildOps.

• Work with the leadership team to develop and execute strategies for further account software adoption.

• Serve as the voice of the customer by collecting and synthesizing feedback to influence product development and company priorities across Product, Sales, and Implementation.

• Champion a customer-centric culture, ensuring every team interaction reflects BuildOps’ commitment to excellence and empowering commercial contractors.

Qualifications:

Required:

• 5+ years of proven leadership and project management skills, with experience building, mentoring, and scaling project teams for enterprise or strategic customers.

• Experience building customer facing processes and best practices to ensure successful integrations and adoption of software solutions.

• Exceptional people skills: empathetic, adaptable, confident, and skilled in building trust across diverse personalities and customer stakeholders.

• Strategic thinker with strong analytical and problem-solving abilities.

• Deep expertise in managing complex customer relationships and fostering partnerships, including delivering executive business reviews to C-level contacts.

• Customer advocate that ensures customer needs are met and they receive the maximum value from the platform.

• Proactive individual who anticipates customer needs and executes quickly.

• Highly organized with impeccable attention to detail and the ability to prioritize in a dynamic environment.

• Proficiency with project management tools like GuideCX, Salesforce, and a data-driven approach to decision-making.

• Familiarity with accounting ERP systems (e.g., QuickBooks, Sage, Viewpoint) or the commercial contractor industry is a strong plus.

• Willingness to travel up to 50% to support on-site implementations and customer engagement.

• Bachelor’s degree (B.A. or B.S.) preferred.

Preferred:

• You have tech start-up experience.

• You have experience in and around the speciality contractor or construction world.

Company:

BuildOps provides a software platform for modern commercial contractors. Founded in 2018, the company is headquartered in Santa Monica, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. BuildOps has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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