Engagement Manager, AWS Professional Services

Amazon Web Services (AWS); Irvine (CA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. is seeking an Engagement Manager to lead delivery of complex cloud solution projects. You will blend technical credibility with strong project leadership, guiding AWS-based implementations for diverse clients and aligning outcomes with business goals.

You will progress to manage increasingly complex programs, drive cross-functional collaboration, and establish best practices in cloud engagement delivery across AWS platforms.

Qualifications

• 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects.
• 3+ years of cloud computing experience.
• Bachelor's degree in Computer Science or Engineering.
• Experience working as a Scrum Master or Product Owner across multiple cross-functional teams.

Responsibilities

• Leading and managing complex cloud migration and implementation projects.
• Leveraging knowledge of AWS services, architectures, and best practices to guide technical decisions.
• Bridging business requirements with technical solutions and aligning with customer outcomes.
• Distilling customer needs into clear technical requirements and mapping to business outcomes.
• Decomposing complex technical problems into actionable solutions.
• Contributing to technical documentation and defining documentation standards.

Skills

Engagement management

Cloud computing

Scrum Master

Product Owner

Education

Bachelor's degree in Computer Science or Engineering

Job description

Description

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion, while exceeding customer expectation. The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, CA, Irvine - 131,200.00 - 177,600.00 USD annually

USA, GA, Atlanta - 131,200.00 - 177,600.00 USD annually

USA, MA, Boston - 131,200.00 - 177,600.00 USD annually

USA, NY, New York - 144,400.00 - 195,400.00 USD annually

USA, TX, Austin - 131,200.00 - 177,600.00 USD annually

USA, TX, Dallas - 131,200.00 - 177,600.00 USD annually

USA, TX, Houston - 131,200.00 - 177,600.00 USD annually

USA, VA, Arlington - 131,200.00 - 177,600.00 USD annually

USA, VA, Herndon - 131,200.00 - 177,600.00 USD annually

USA, WA, Seattle - 131,200.00 - 177,600.00 USD annually

Key job responsibilities

• Leading and managing complex cloud migration and implementation projects
• Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distilling customer needs into clear technical requirements and map them to business outcomes
• Decomposing complex technical problems into actionable, deliverable solutions
• Contributing to technical documentation and define documentation standards

Basic Qualifications

• 3+ years of program or engagement management work leading other project managers to deliver a program with multiple and concurrent projects experience
• 3+ years of cloud computing experience
• Bachelor's degree in Computer Science or Engineering
• Experience working as a Scrum Master or Product Owner across multiple cross-functional teams

Preferred Qualifications

• project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• AWS certification
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
• Experience with AWS technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Company

Amazon Web Services, Inc.

Job ID: A10502904