Engagement Manager

medraai; San Francisco (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Equity ownership

401k plan

Medical and dental insurance

Unlimited PTO

Weekday dinners

Job summary

Medra seeks a senior Customer Success leader to own relationships from pre-sale to deployment, embedding with scientific teams to map requirements into a clear deployment roadmap. You will translate business objectives into milestones, forecast roadblocks, and drive alignment across Engineering, Product, and Sales while building executive sponsor relationships and business-case metrics.

This on-site SF role requires deep life-science fluency, a track record of managing complex engagements, and a

Qualifications

• 3+ years customer-facing experience in management or strategy consulting, BD in biopharma / biotech, technical deployments, or other strategic roles
• 3+ years of experience working in a biological research lab, across academia or industry, with fluency in scientific wet lab workflows
• Deep interest in life sciences and willingness to learn quickly
• Track record of leading complex, high-stakes customer engagements with fast decision-making

Responsibilities

• Own the customer relationship from pre-sale through post-sale, deployment, and expansion
• Embed with customer teams to assess pain points and identify requirements
• Translate business objectives into a clear deployment roadmap with milestones and success criteria
• Forecast roadblocks and make technical trade-offs aligning day-to-day work with goals
• Operate with extreme ownership and set the pace for timely delivery
• Design, track, and optimize customer success metrics to build the business case
• Develop relationships with executive sponsors and advise on science and AI strategy
• Develop scalable playbooks for customer engagement and feed insights back to product

Skills

Customer relationship management

Cross-functional collaboration

Executive communication

Strategic planning

Education

Bioengineering / Biological Engineering / related field

Tools

Biology lab workflows

Job description

What We're Building:

We have been quietly building the foundational layers of our Physical AI Scientist platform: Physical AI that can operate scientific instruments with human-level dexterity. Scientific AI that can analyze results, reason about next steps, and close the loop autonomously.

This is an incredibly ambitious mission, but we believe that a team of ambitious people with high ownership can accomplish incredible things.

The Team:

• We're a team of passionate, mission-driven engineers from companies like Tesla, Amazon, SpaceX, and Neuralink. We're collaborative and love moving fast, both with our product and on team trips skiing or go-karting!
• As a team, we love nerding out about engineering and robotics — plus other topics like race cars or cooking. We like learning new things and then sharing our new knowledge with each other.
• Our team is opinionated and straightforward. We don't mind intense discussions about design tradeoffs. If we have arguments or miscommunication, we resolve conflicts quickly and empathetically.

In this role, you will:

• Own the customer relationship from pre-sale through post-sale, deployment, & expansion
• Embed with customer teams to assess key pain points, understand scientific workflows, & identify critical requirements
• Translate business objectives into a clear roadmap for deployment at our customers, mapping out milestones, dependencies, and success criteria
• Dynamically move between high-level strategy and execution-level detail to plan and understand how day-to-day engineering activities map to overall goals, make complex technical trade-offs, and proactively forecast roadblocks
• Operate with extreme ownership and set the pace for the team to ensure we ship on time
• Design, track, and optimize customer success metrics to build the business case
• Build deep relationships with executive sponsors and act as a strategic thought partner on their science and AI strategy
• Develop scalable playbooks for customer engagement and integrate feedback into product development efforts

Let's talk if you have:

• Technical background in Bioengineering / Biological Engineering / Chemical Engineering / Computational Biology / Biological Sciences / related field
• 3+ years customer-facing experience in management or strategy consulting, BD in biopharma / biotech, technical deployments, or other strategic roles
• 3+ years of experience working in a biological research lab, across academia or industry, and technical fluency of scientific wet lab workflows
• A deep interest in the life sciences and a demonstrated eagerness to learn quickly
• Track record of successfully leading complex, high-stakes customer engagements that relied on fast decision-making and tight coordination internally and externally
• Experience thriving in cross-functional collaboration, effectively working with teams across Engineering, Product, & Sales
• Customer obsession and a passion for deeply understanding user needs and delivering impactful solutions
• A bias for action, solving immediate customer challenges while also focusing on scalable, repeatable processes
• Strong communicator with executive presence & relationship-building capability,
• Exceptional ability to translate complex technical concepts into clear business value
• Excel in ambiguous environments where there is minimal structure and no playbook
• Low-ego, high agency, team-first, and first-principles mindset

Bonus points for:

• Past experience working at early-stage, high-growth startups.
• Past experience working with robotics, hardware, or software engineers.

This position is 100% in-person, you must be able to come on-site to our San Francisco office. We offer relocation benefits for applicants who need to relocate. Travel is required, up to 25-50%.

What we offer

• An opportunity to change the way that scientific research happens
• Fast-paced, creative, and collaborative work environment
• Significant equity ownership
• 401k
• Medical insurance and dental Insurance
• Unlimited PTO
• Weekday dinners

This position is 100% in-person. You must be able to come on-site to our San Francisco office. We offer relocation benefits for applicants who need to relocate.

Medra is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state, federal or local law or our other policies. We value diversity at Medra and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit, please apply!