First CS Manager — Onboarding & Growth in AI SaaS

FurtherAI; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading AI company in San Francisco seeks a Customer Success Manager. In this role, you will onboard and support customers, enhancing their experience with AI solutions. You should have over 4 years of experience in customer success within B2B SaaS, focusing on satisfaction and retention. Join a dynamic team to shape the future of commercial insurance with intelligent AI workflows.

Qualifications

• 4+ years of experience in Customer Success or Account Management, ideally in B2B SaaS.
• Experience leading customer onboarding and managing renewal/upsell targets.
• Proven success in driving satisfaction and retention.

Responsibilities

• Own customer onboarding, training, and early success milestones.
• Manage a portfolio of accounts, driving satisfaction and retention.
• Translate customer feedback into product enhancements.

Skills

Customer onboarding

Account management

Customer satisfaction

Process-driven

Job description

Agent Engagement Manager

About the Role

We are seeking our first Agent Engagement Manager at FurtherAI. This is a high-impact role based full-time, in-person in San Francisco. You will own end-to-end customer implementations—from kickoff through go-live and adoption—ensuring customers achieve rapid, measurable value from FurtherAI. You'll work closely with founders, engineers, and our go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes from the ground up.

Why Join FurtherAI?

• High Impact: Own the customer journey from signed contract to successful deployment and beyond.

• Real Ownership: Build implementation playbooks, shape our delivery methodology, and establish best practices that will scale with the company.

• Mission-Driven: Help reinvent commercial insurance with reliable, intelligent AI workflows.

• Early Team: Join a tight-knit, high-performing group shaping the future of insurance work.

What You'll Do

• Own end-to-end customer implementations: kickoff, discovery, solution design, configuration, testing, go-live, and hypercare

• Lead kickoff calls and workshops with customer stakeholders across business and technical teams

• Develop project plans, manage timelines, and keep implementations on track against customer milestones

• Partner with engineering to scope integrations and troubleshoot technical issues

• Drive adoption by building training programs, identifying champions, and helping customers change how they work

• Handle objections, navigate organizational resistance, and keep projects moving when stakeholders go sideways

• Surface expansion opportunities and hand off to sales for upsell/cross-sell

• Translate customer feedback into product insights and advocate for customer needs with the product team

• Build and codify delivery best practices—playbooks, templates, and documentation that reduce onboarding time for future hires

Core Requirements

• Willing and able to work 5 days per week in-person in San Francisco or NYC

• Comfortable with ambiguity, long hours, and a fast-paced startup environment

• Demonstrated hunger and growth mindset

• 3+ years of experience leading customer implementations, enterprise deployments, or technical projects

• Strong project management skills—capable of driving complex engagements with multiple stakeholders and competing priorities

• Excellent presentation skills—can command a room with executives and build credibility quickly

• Comfortable handling objections and navigating customer resistance

• MBB consulting background (McKinsey, BCG, Bain)

Ideal Qualifications

• Insurance industry experience

• Experience implementing SaaS or AI products for enterprise customers

• Technical fluency—comfortable discussing APIs, integrations, and data workflows (you don't need to code, but you need to hold your own with engineers)

• Experience with change management and driving user adoption at scale

• Prior experience at a startup or high-growth company where you built processes from scratch

If you have a strong implementation background, thrive in high-ownership environments, and want to shape the future of insurance with AI, we want to hear from you.

You can look forward to the following benefits:

• Fully covered, best-in-class health, dental, and vision benefits

• Competitive Compensation & meaningful stock options

• Unlimited PTO

• Outstanding in-office culture in the heart of San Francisco

• Lunch and dinner onsite

• Team events, such as happy hours and off-sites

• Commuter benefits

• Company 401(k)