Engagement Manager

Workday; New York (NY); Hybrid; USD 138,200 - 207,200; Full time

Benefits offered by this job

Flexible work schedule

Comprehensive benefits plan

Stock option grants

Job summary

Workday is seeking an Engagement Manager in New York City to lead strategic customer engagements. In this role, you'll manage complex implementations, ensuring customer needs are met while driving measurable business value. You will collaborate cross-functionally and engage with senior stakeholders to promote successful outcomes.

The role requires a Bachelor's degree and 3-5 years of experience in enterprise software implementation. A passion for transforming learning through AI is essential. Workday offers a comprehensive benefits package and a flexible work environment.

Qualifications

• 3-5 years of experience in Enterprise software implementation or customer success.
• Experience leading complex projects in medium to large enterprises.
• Fluency in English is mandatory; additional languages are a plus.

Responsibilities

• Own end-to-end customer engagements and drive long-term value.
• Lead complex implementations and manage project timelines and budgets.
• Engage with senior customer stakeholders and maintain relationships.

Skills

Project and program management

Communication skills

Stakeholder management

Customer success

Problem-solving

Education

Bachelor’s degree in Business, Management, or related field

Master’s degree (preferred)

Job description

Overview

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About The Team

We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company at Sana in Workday. We’re on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity’s most critical challenges. We’re building a future where knowledge isn’t just more accessible; it’s a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place.

Our Impact team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change. We work very closely with the companies who choose Sana: together we problem solve, design solutions, and implement them to drive real change. Ultimately, we measure ourselves by the impact we achieve through rolling out and adopting Sana across our customers’ organisations. By scaling this team, we shape the future of Sana’s customer success, solution engineering, and deployments functions, and create a significant impact on how people learn across every industry and across the globe.

About The Role

As an Engagement Manager, you are the senior owner of some of Sana’s most strategic customer engagements. You lead complex, multi-phase implementations and drive long-term value realisation for our enterprise customers. You act as the primary point of accountability for the overall success of the engagement: from discovery and solution design, through deployment and change management, to adoption, expansion, and measurable business impact.

You will orchestrate cross-functional teams (product, solutions, CS, data, partners) and engage with senior customer stakeholders to ensure Sana’s solutions are aligned with their strategic priorities. You combine strong project and program management discipline with a consultative mindset and commercial awareness, ensuring that projects are delivered on time, within scope and budget, while uncovering opportunities to deepen and expand the partnership.

Key Role Responsibilities:

1. Own end-to-end customer engagements. Serve as the overall engagement owner for assigned accounts, accountable for successful implementation and ongoing value realisation.
2. Lead complex deployments of Sana for medium and large enterprise customers, from discovery and design through go-live and post-launch optimisation.
3. Lead project and program delivery. Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams. Ensure delivery within the budget and scope outlined in the Statement of Work, proactively managing changes and trade-offs. Coordinate internal Sana resources and external partners to deliver against project objectives.
4. Engage senior customer stakeholders. Build and maintain trusted advisor relationships with executive sponsors and key decision makers. Facilitate steering committees and executive readouts, clearly articulating progress, risks, and business impact. Align Sana’s roadmap and capabilities with the customer’s strategic priorities and success metrics.
5. Drive adoption and measurable impact. Define, track, and report on success metrics and KPIs for each engagement. Work closely with customer project managers and business owners to promote adoption, ensure change readiness, and drive continuous improvement. Identify optimisation and expansion opportunities that increase the value customers realise from Sana.
6. Provide strategic and solution guidance. Translate business requirements into solution designs and implementation plans in collaboration with Solution Engineering and Product. Advise customers on best practices for learning, change management, and digital adoption, leveraging Sana’s capabilities. Challenge and refine customer requirements where needed to ensure viable, scalable, and high-impact solutions.
7. Collaborate cross-functionally and with partners. Work effectively with Sales to scope new engagements, shape proposals, and ensure a smooth transition from pre-sales to delivery. Manage third-party partners or vendors as part of the overall project team, maintaining accountability for overall outcomes. Provide structured feedback to Product and Engineering based on customer needs and deployment learnings.

About You

Basic Qualification:

• 3-5 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
• Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes.
• Minimum Educational Requirement Bachelor’s degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field.
• A Master’s degree in a related field is preferred but not required. In lieu of a bachelor’s degree, the employer will accept an equivalent combination of education and progressively responsible experience.
• Fluency in English is mandatory; additional languages are a plus.

Other Qualifications:

• Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
• Have strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
• Are comfortable engaging with C‑level and senior stakeholders, with excellent communication and presentation skills.
• Possess grit and determination, allowing you to weather setbacks and persist towards ambitious goals.
• Are driven by excellence and high standards in planning, execution, and stakeholder management.
• Embody humbleness and a collaborative mindset, always ready to learn from others and co‑create solutions.
• Are deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact.
• Are strong at building relationships, working cross-functionally, and influencing internal and external stakeholders.
• Can manage multiple priorities and engagements in parallel, maintaining structure and clarity for all parties involved.
• Promote a positive and inclusive working environment and contribute to the culture of the Impact team.
• Have international and/or cross-cultural experience and are comfortable working with global customers.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.NY.New York City.Sana

Primary Location Base Pay Range: $138,200 USD - $207,200 USD

Additional US Location(s) Base Pay Range: $116,600 USD - $207,200 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you\'ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

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