Engagement Manager

LexisNexis Special Services Inc.; Chicago (IL); Hybrid; USD 105,000 - 175,000; Full time

Job summary

LexisNexis Special Services Inc. is seeking an Engagement Manager to partner with Strategic Account Managers, driving deeper integration of LexisNexis solutions in client operations. You will present QBRs to executives and business owners, acting as a trusted advisor to align on needs and objectives.

Travel up to 30% is required; you will manage complex implementations, coordinate cross-functional teams, deliver KPI tracking, and communicate risks with clear executive-level reports.

Qualifications

• Bachelor's degree or equivalent experience required.
• 7+ years client-facing/consulting experience preferred.
• Experience with SaaS and big data solutions is a plus.
• PMP or similar certification a plus.
• Ability to analyze, identify, or mitigate fraud.
• Excellent relationship building and stakeholder management.

Responsibilities

• Collaborate with Strategic Account Managers to expand LexisNexis solutions.
• Present quarterly business reviews to executives and owners.
• Travel up to 30% and manage complex implementations.
• Communicate fraud risks and mitigation plans clearly to stakeholders.
• Coordinate cross-functional teams and track KPIs, timelines, and resources.
• Develop and refine client engagement roadmaps with product teams.

Skills

SQL

Data quality concepts

Project governance

Stakeholder communication

Data analysis

Python

MS Project

Client delivery

Education

Bachelor's degree or equivalent

Tools

MS Project

Python

Hadoop/Impala

Hadoop/Impala

Job description

.Engagement Manager page is loaded## Engagement Managerlocations: Remote - USA - Nationwidetime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: November 30, 2026 (30+ days left to apply)job requisition id: R115698**About the Role:****Engagement Manager:** You will work closely with Strategic Account Managers to explore opportunities for further integration of LexisNexis solutions into the clients' operations. You will also present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer's needs and objectives.**Responsibilities:**- Must be able to travel up to 30% of the time. Valid passport required.- Expert-level consultative skills with the ability to collaborate and to explore options and solve customer problems.- Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high priority.- Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.- Working and demonstrate proficiency in SQL- Expertise in project governance, client delivery, and managing complex implementation projects.- Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.- Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Must be articulate within the language requirements- Expert-level ability to deliver client presentations and performance analysis via the telephone and in-person to high-level clients and senior management- Create a professional services roadmap to plan and drive client engagement efforts- Proficient with MS Project (and similar tools)- Expert-level affinity to try new methods and new approaches to problem-solving while demonstrating an intellectual curiosity and inquisitive nature- Proven research and product skills shown to be effective in obtaining information, as well as the ability to analyze an organization's competitive position and develop a clear and compelling vision of what the organization needs for success in the future will be- Ability to collaborate with cross-functional teams, such as Strategic Account Managers, fraud analysts, technical consultants and product teams.**Requirements:**- Education: Bachelor's degree or equivalent experience required.- Proficiency in Python is a plus!- 7+ years client-facing/consulting experience preferred- Working knowledge of SaaS and \"big data\" (e. g. Hadoop/Impala) solutions a plus!- PMP or similar certification a plus!- Experience analyzing, identifying, or mitigating fraud.- Expert-level relationship building skills and the ability to collaborate and interact effectively with internal and external clients- Expert-level time management skills and strict adherence to timelines, with the ability to operate within a structured approach and to deliver results- Possesses the ability to prioritize and handle multiple requests concurrently- Demonstrates ability to work well under pressure, sense of purpose, drive, motivation, able to be coached, competitiveness, curiosity, accountability and integrity- Coordinates timely implementation of product enhancements and bug fixes with product management team- Works with the product team to further develop knowledge on particular solutions to enhance the client's experience with LexisNexis Risk Solutions.- Active participation in product road map discussions as client representative and advocateU.S. National Base Pay Range: $104,900 - $174,700. Geographic differentials may apply in some locations to better reflect local market rates.Base Pay Range for CO is $104,900 - $174,700. Base Pay Range for IL is $110,100 - $183,500. Base Pay Range for Chicago, IL is $115,400 - $192,200. Base Pay Range for MD is $110,100 - $183,500. Base Pay Range for NY is $115,400 - $192,200. Base Pay Range for New York City is $125,900 - $209,700. Base Pay Range for Rochester, NY is $104,900 - $174,700. Base Pay Range for OH is $99,700 - $166,000. Base Pay Range for NJ is $123,816- $197,784.This job is eligible for an annual incentive bonus.Application deadline is 11/30/2026.**We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click** **to access benefits specific to your location.**We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.**Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams** **.**Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.***USA Job Seekers:***.