Engagement Manager

Gong; Austin (CO); Hybrid; USD 149,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing Fund

401(k) program

Flexible vacation time

Paid parental leave

Company-wide recharge days

Job summary

Gong is seeking an Engagement Manager for their Professional Services team in Austin. The successful candidate will lead effective implementations and manage multiple projects for enterprise clients, ensuring timely delivery and quality. Key responsibilities include managing engagement lifecycles and client communications, requiring over 6 years of Project Management experience and excellent consulting skills.

The position focuses on enhancing customer satisfaction and driving project success across strategic accounts. A Bachelor’s Degree is essential. Various perks and a competitive salary range of $149,000 - $175,000 are offered.

Qualifications

• 6+ years of Project Management experience; PMP certification is a plus.
• 4+ years of professional consulting experience in Enterprise software.
• Proven ability to influence change within customer organizations.

Responsibilities

• Lead all aspects of implementations for Enterprise Gong customers.
• Manage multiple projects, ensuring deadlines are met.
• Provide regular communications to leadership and clients.

Skills

Project Management experience

Professional consulting experience

Attention to detail

Sales strategy understanding

Excellent communication

CRM knowledge

Education

Bachelor’s Degree

Tools

Salesforce.com

Dynamics

Job description

Overview

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. Gong is building innovative products, ambitious goals, and passionate people with a focus on transparency and trust.

Role

As an Engagement Manager on our Professional Services team, you will be responsible for all aspects of successful engagements for Gong prospects & customers across our most strategic accounts. You will work independently while keeping commitments to time, cost, and scope and juggle multiple concurrent activities. Based predominantly on custom Statements of Work ("SOWs"), you will manage the entire engagement lifecycle for our customers, including project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure customers are raving fans of Gong.

Location: New York City, Chicago, Austin, or Lehi hub locations.

Responsibilities

• Lead all aspects of implementations for Enterprise Gong customers.
• Manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met.
• Manage competing priorities across multiple customers and SOW-based projects.
• Conduct and coordinate meetings onsite and remotely according to Gong Professional Services methodology standards.
• Execute discovery workshops to map customer use cases to the Gong platform.
• Provide regular communications (verbal and written) to leadership, project teams, and customers.
• Identify and mitigate engagement risks; handle and control project scope.
• Challenge, recommend, and redirect teams as well as client expectations for successful program delivery.
• Gather requirements and issue change orders as appropriate.
• Partner with Sales & Customer Success to ensure a seamless transition from presales to post-sales.
• Facilitate identification, internal communication, and remediation for product issues.
• Ideate and develop new program deliverables to improve existing team processes.
• Present with sales on positioning Professional Services packages when opportunistic.
• Contribute and provide feedback to the Gong implementation methodology.

Qualifications

• 6+ years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus.
• 4+ years of professional consulting experience, preferably in Enterprise software.
• Attention to detail and ability to prioritize and plan effectively.
• Proven ability to influence change within customer organizations.
• Excellent instincts and ability to interface at a senior level with ease.
• Understanding and experience in sales strategy.
• Experience with SaaS applications that support Enterprise business processes.
• Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred).
• Ability to coordinate across functional and technical teams—internally and with partners, both in-person and virtually.
• Understanding of business and organizational complexity at large strategic firms.
• Experience working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering.
• Excellent communication, interpersonal, and writing skills.
• Bachelor’s Degree; willingness to travel.

Perks & Benefits

• Medical, dental, and vision plans to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program.
• Education & learning stipend for personal growth and development.
• Flexible vacation time.
• Paid parental leave.
• Company-wide recharge days each quarter.
• Work from home stipend for remote work.

Salary & Equal Opportunity

The annual salary hiring range for this position is $149,000 - $175,000 USD. Compensation is based on factors unique to each candidate, including job-related skills, qualifications, education, experience, and location. Gong uses a location-based compensation structure and total compensation may include incentive compensation, bonus, equity, and benefits. Some sales compensation programs offer the potential to achieve above-target earnings for those who exceed targets.

We are an equal-opportunity employer. We do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. To review Gong’s privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.