Engagement Lead, Future Platforms | Housing

EliseAI; Chicago (IL); On-site; USD 190,000 - 250,000; Full time

Benefits offered by this job

Equity in the company

100% coverage of medical, dental, and vision premiums

Fully paid parental leave

Commuter benefits

401k benefits

Fitness & home services stipend

Unlimited vacation and paid holidays

Relocation package support

Job summary

EliseAI is looking for an Engagement Lead to establish and scale an important function within the company. This role encompasses management of AI platform products and focuses on ensuring successful customer engagements and deployments.

The ideal candidate will have extensive experience in management consulting or product management and strong technical abilities. You'll drive engagement success, supporting sales and managing complex projects effectively. This position offers an exciting opportunity to contribute deeply to the evolution of AI-driven solutions in healthcare and housing.

Qualifications

• 5–8 years of experience in relevant roles at high-growth startups.
• Strong technical intuition demonstrated by relevant degree or experience.
• Proven ability to operate autonomously in fast-paced environments.

Responsibilities

• Drive engagement success from deployment to stabilization.
• Support sales through engagement setup and opportunity identification.
• Translate requirements into actionable workflows and rollout plans.
• Maintain project plans and coordinate across teams.
• Collaborate for product configuration and successful launch.
• Inform product development with customer insights.
• Build scalable processes and playbooks for engagement.

Skills

Management consulting

Corporate strategy

Product management

Complex project management

Communication

Education

STEM degree or equivalent technical background

Job description

About EliseAI

At EliseAI, we’re improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.

By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
• Healthcare: We make it easy to schedule appointments, complete intake forms, and help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

The Future Platforms Team - Executing on EliseAI’s Future Products

The Future Platforms team is responsible for executing on the next generation of AI products and business lines. This team blends go-to-market, product, operations, and strategy with a mandate to push the frontier of AI and own everything required to take them from idea to market leadership.

Our goal is to take Elise from agentic AI to truly end-to-end autonomous operations, fundamentally transforming how housing operators run their businesses and how residents experience their homes.

Future Platforms will operate as a startup within a startup, run like a Seed or Series A company but with the capital, resources, and market access of a well-funded Series E, deep C‑suite involvement (CEO, CRO, CSO, CTO) and founder‑level ownership from day one.

About The Role

As an Engagement Lead on the Future Platforms team, you’ll help found and scale a critical new function at EliseAI: taking our future platform products from early customer promise to live, adopted, business‑impacting deployments. This is a cross‑functional, high‑autonomy role that sits at the intersection of product, strategy, and execution.

You’ll act as the primary driver of engagement success: building alignment across complex customer stakeholder groups, guiding high‑stakes implementation and workflow decisions, and coordinating tightly with Product and Engineering to translate real‑world needs into clear requirements and shipped improvements. Because this platform is early‑stage and scaling quickly, you won’t just run engagements—you’ll systematize how we do them, building repeatable playbooks, processes, and systems that let us scale rapidly without losing quality.

This role is ideal for someone who wants to operate like a founder: comfortable with ambiguity, strong in stakeholder management and execution, energized by building internal systems that scale, and willing to do whatever it takes to drive customer outcomes.

Key Responsibilities

• Own engagement success end‑to‑end: Serve as the primary driver of customer deployments from late‑stage sales handoff through launch and post‑launch stabilization; ensure outcomes, timelines, and stakeholder alignment.
• Support sales and expansion: Participate in later‑stage sales and pre‑sales discovery to set up successful engagements; help scope realistic engagements and identify follow‑on opportunities.
• Lead discovery, scoping, and decisioning: Translate fuzzy goals into crisp requirements, workflows, success metrics, and rollout plans; guide customers through trade‑offs, product constraints, and adoption choices.
• Run the execution motion: Maintain multi‑threaded project plans under ambiguity; coordinate across internal teams and external stakeholders; create clear operating cadences, risk tracking, and launch readiness.
• Configuration and launch: Collaborate with product operations, engineering, and training teams to drive product configuration, data migration, launch, and successful adoption.
• Inform and support product development: Partner with Product/Engineering to define net‑new product workflows and requirements and help shape the product roadmap—based on scoping learnings, customer input, and real‑world usage.
• Build the scalable playbook: Turn lessons from engagements into repeatable processes, templates, and systems—improving speed and quality as we scale.

Requirements

• 5–8 years of experience in management consulting, corporate strategy, product management, and/or founder/operator roles at high‑growth startups.
• Strong technical intuition, demonstrated by STEM degree or equivalent technical background.
• Proven ability to take ownership and operate autonomously with strong judgment in fast‑paced, ambiguous environments.
• Proven ability to independently manage complex projects end‑to‑end in a client‑facing setting.
• Excellent communication and ability to naturally build strong relationships and influence across internal and external stakeholders.
• Ability to operate creatively and flexibly while maintaining sharp attention to detail.
• Willingness to travel ~1x per month for ~3 days.
• Willingness to work in person at our office 4‑5 days a week.

Benefits

• Equity in the company.
• Medical, Dental and Vision premiums covered at 100%.
• Fully paid parental leave.
• Commuter benefits.
• 401k benefits.
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters.
• A collaborative in‑office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office.
• Unlimited vacation and paid holidays.
• We’ll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $190,000 - $250,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

Equal Employment Opportunity Statement

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At‑Will Employment

Please note that employment with EliseAI is on an "at‑will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accommodations

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail].