Engagement Delivery Partner - Salesforce (Retail/CPG experience)

Cognizant; Boise (ID); Remote; USD 230,000 - 250,000; Full time

Job summary

A leading technology consulting firm is seeking an Engagement Delivery Partner to join their Retail/CPG team. The role requires deep Salesforce knowledge and experience, strategic leadership, and the ability to manage client relationships at all levels. This remote position involves up to 50% travel and offers a competitive salary between $230,000 and $250,000, along with a range of benefits including medical insurance and employee stock options.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 15+ years of consulting experience in large professional services/IT consulting firms.
• Deep knowledge of Salesforce capabilities, especially in CX CRM.
• Experience leading C-suite relationships and managing client delivery.

Responsibilities

• Act as a strategic advisor and SME in the Retail and CPG space.
• Oversee client portfolios and ensure seamless delivery.
• Inspire and lead a high-performing team of project managers.

Skills

Salesforce platform expertise

Strategic project management

C-suite relationship management

Financial acumen

Leadership and mentorship

Job description

About the Role

We are seeking an Engagement Delivery Partner to join our Retail/CPG industry team supporting our CXCRM practice!

As an Engagement Delivery Partner, you will serve as a strategic advisor and subject matter expert (SME) within the Retail and CPS space supporting Salesforce. Focused on our growing client base, this role supports the entire customer lifecycle — from pre-sales solutioning through post-go-live adoption and expansion. You will bring deep industry knowledge and process expertise to advise customers, ensure successful implementation of Salesforce solutions, and drive long-term value. You will also collaborate cross-functionally with other Retail and CPG SMEs to align Salesforce capabilities with retail and CPG specific challenges, delivering measurable impact at every step of the client lifecycle.

Work Model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. This role requires up to 50% travel. If you are within a 50-mile radius of a Cognizant office, we prefer you work from a Cognizant office 3 times a week, unless you are traveling to a client site.

In this role, you will:

• Drive Growth and Build Compelling Solutions: Act as a trusted Salesforce and industry SME during the sales cycle, participating in discovery meetings with prospective and existing clients to uncover business challenges, technical requirements, and success criteria, aligning proposed solutions to their objectives.

• Be a Strategic Project/Program Leader: Partner with internal stakeholders to ensure a seamless client experience across all delivery stages. Oversee the client portfolio with real-time visibility into project health, financial performance, and resource alignment.

• Serve as a trusted Salesforce and Retail/CPG SME: Act as a trusted advisor by leveraging Salesforce insights to anticipate client needs, align with evolving market trends, and drive strategic retail/CPG solutions.

• Collaborate Across Cognizant: Drive cross-functional collaboration by orchestrating the right mix of skills and resources to meet client needs, while partnering closely with internal account teams to manage and grow existing relationships.

• Be a Strong People Leader: Inspire and grow a high-performing team of project and program managers through effective leadership, mentorship, and strategic staffing; champion a delivery culture rooted in ownership, accountability, and continuous growth.

The annual base salary for this position is between $230,000-$250,000. This position is also eligible for Cognizant's discretionary incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

What you need to be considered

• 15+ years of relevant consulting experience in large professional services/IT consulting firms, including business development, management of client relationships and delivery oversight.

• Deep knowledge of Salesforce platform capabilities, especially within CX CRM; ability to apply insights to business challenges.

• Proven understanding of retail and CPG- specific trends and operational models.

• Significant experience leading C-suite relationships at customers.

• Experience working on pursuit teams and participating in the proposal development process.

• Executive presence with excellent verbal, written, and presentation skills.

• Strong financial and business acumen with ability to link delivery performance to company outcomes.

• Inspiring people leader and cross-functional collaborator.

• Strategic thinker with high accountability and bias for action.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.