Engagement Coordinator, Flight Operations

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Delta Air Lines, Inc. is seeking a role within Flight Operations Engagement to help strengthen pilot connection, recognition, and culture across the system.

The position advances Chief Pilot Office engagement initiatives and coordinates signature experiences such as pilot wing ceremonies and base events. The role will partner with Chief Pilots and various departments to collect and analyze pilot feedback, produce insights, and recommend improvements to leadership.

Responsibilities

• Supports the Flight Operations Engagement team in developing, implementing, and enhancing engagement programs that strengthen pilot connection, recognition, communication and culture.
• Serve as primary coordinator for engagement events including pilot wing ceremonies and training base social events, including planning, logistics, vendor management, stakeholder connection, communications, and onsite execution.
• Supports the development and execution of CPO engagement strategies and programs designed to enhance pilot awareness, connection and involvement with Flight Operations leadership.
• Partners closely with Chief Pilot Offices (CPOs) across the system to support engagement initiatives that strengthen pilot connectivity to local leadership and the broader Flight Operations organization.
• Facilitates the Flight Operations feedback loop by gathering, synthesizing and sharing pilot feedback, engagement survey results, Deltaversary feedback, and other sentiment data to identify trends, develop actionable insights and provide recommendations to leadership.
• Partners closely with Chief Pilots, Flight Ops Communications, Training & Standards, Pilot Hiring, and other business partners to ensure consistent execution and communication of engagement initiatives.
• Tracks participation and effectiveness metrics for engagement programs and events and prepares summaries, insights and recommendations for leadership.
• Manages and continuously improves engagement programs by evaluating participant feedback, identifying opportunities for enhancement and implementing program improvements.
• Supports additional Flight Operations engagement initiatives as business needs evolve.

Job description

This role supports Flight Operations Engagement team in developing and executing programs that strengthen pilot connection, recognition, communication and culture across the system. The position plays a key role in advancing Chief Pilot Office (CPO) engagement initiatives, fostering meaningful connections between pilots and leadership, and coordinating signature experiences such as pilot wing ceremonies, training base events and other engagement programs. Through event execution, stakeholder partnership, and employee feedback analysis, the role helps enhance the overall pilot experience and inform engagement strategies across Flight Operations.

• Supports the Flight Operations Engagement team in developing, implementing, and enhancing engagement programs that strengthen pilot connection, recognition, communication and culture
• Serve as primary coordinator for engagement events including pilot wing ceremonies and training base social events, including planning, logistics, vendor management, stakeholder connection, communications, and onsite execution
• Supports the development and execution of CPO engagement strategies and programs designed to enhance pilot awareness, connection and involvement with Flight Operations leadership
• Partners closely with Chief Pilot Offices (CPOs) across the system to support engagement initiatives that strengthen pilot connectivity to local leadership and the broader Flight Operations organization
• Facilitates the Flight Operations feedback loop by gathering, synthesizing and sharing pilot feedback, engagement survey results, Deltaversary feedback, and other sentiment data to identify trends, develop actionable insights and provide recommendations to leadership
• Partners closely with Chief Pilots, Flight Ops Communications, Training & Standards, Pilot Hiring, and other business partners to ensure consistent execution and communication of engagement initiatives
• Tracks participation and effectiveness metrics for engagement programs and events and prepares summaries, insights and recommendations for leadership
• Manages and continuously improves engagement programs by evaluating participant feedback, identifying opportunities for enhancement and implementing program improvements
• Supports additional Flight Operations engagement initiatives as business needs evolve