Engagement Coordinator

Carrington College; Pleasant Hill (CA); On-site; USD 25,416 - 27,552; Full time

Job summary

San Joaquin Valley College Inc. is seeking an Engagement Coordinator to create exceptional experiences at the front desk, greet guests and students, and support admissions and campus operations.

You will manage calendar schedules, host campus tours, assist with remote meetings, and maintain orderly spaces and communications. The role requires basic office skills, strong customer service, and detail orientation, with responsibilities spanning mail, supplies, and event coordination in a busy

Qualifications

• High school diploma or GED and two years of related experience.
• Ability to read, comprehend, and write simple correspondence; effectively present information to visitors, students, and employees.
• Reasoning ability: apply common sense to detailed but uncomplicated written or oral instructions and address problems with few concrete variables in standardized situations.
• Computer skills: proficiency with Microsoft Office (Word, Excel, Access, Outlook).

Responsibilities

• Greet and assist students, employees, and guests; answer phones and route calls.
• Maintain campus check-in/check-out listings and organize front desk.
• Provide campus tours to admissions prospects and guests.
• Set up remote meetings and handle payments for the FS department.
• Coordinate meeting spaces, conferences, and catering.
• Process mail, packages, and monitor supplies.
• Support admissions portal data entry and EP portal assistance.

Skills

Reading and writing simple text

Communication skills

Reasoning ability

Education

High school diploma or GED

Two years of related experience

Tools

Microsoft Office (Word, Excel, Access, Outlook)

Job description

Overview

The Engagement Coordinator is responsible for providing an exceptional experience as the first person to interact with students, employees, and guests both face‑to‑face, over the telephone, and by email. This role delivers the highest level of customer service by greeting guests and students in a professional, warm, and welcoming manner while supporting overall business efforts. The coordinator oversees the front desk environment, performs clerical functions, manages internal meeting and gathering spaces, and maintains campus organization.

Compensation

The starting pay range for this position is $18.45 – $20.00 per hour.

Essential Duties And Responsibilities

• Professionally interact with students, employees, guests, and all departments/divisions within the company. Answer phones in a timely manner, screen, direct incoming calls to the appropriate person, and take messages. Maintain campus check‑in and check‑out listings.
• Provide engaging and informative campus tours to admissions prospects and other guests as assigned.
• Serve as the liaison for the FS department to set up remote meetings and take payments when necessary.
• Organize and maintain the appearance of internal meeting spaces, conference rooms, testing areas, entrances, and other general shared areas.
• Update necessary forms, conference schedule, and telephone extension list.
• Update all admissions computer applications with prospect information.
• Assist admissions prospects with completing their EP portals and proctoring admissions assessments.
• Maintain conference room calendars; assist with scheduling/coordinating appointments, events, and meetings. Oversee and coordinate arrangements for in‑house meetings with students, employees, and guests, including catering.
• Receive mail and packages daily. Sign for and record packages. Promptly sort and process all incoming U.S. mail and interoffice mail. Distribute mail and packages to all appropriate persons and/or departments/divisions. Monitor supplies for the postage machine.
• Maintain the supply closet and kitchen area, ordering general office materials, supplies, and kitchen supplies. Place special orders at the request of a supervisor or other management staff in the region when needed.
• Perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Core Competencies

• Adaptability: Respond to change with willingness and ability to learn new ways of working, adapting approach and demeanor in real time to match shifting demands.
• Communication: Develop and deliver clear communication tailored to different audiences; listen to others and allow them to make their points.
• Integrity & Ethics: Demonstrate personal integrity, serve as a positive example, keep commitments, inspire trust, and uphold organizational values.
• Organization Support: Support organizational goals and values, aware of timeframes, mirror urgency conveyed by managers or customers, prioritize organizational needs, and foster collaboration.
• Professionalism: Approach others tactfully, remain composed under pressure, treat people with respect and consideration, accept responsibility for actions, and follow through on commitments.

Job Competencies

• Customer Focus: Demonstrate that external or internal customers are a high priority, identify customer needs, and provide exceptional service.
• Managing Multiple Priorities: Handle multiple assignments while fulfilling commitments, accept new responsibilities, and adapt to changes in procedures.
• Quality of Work: Produce highly accurate work, pay attention to detail, and maintain high standards.
• Time Management: Prioritize tasks, manage time to meet deadlines, plan effectively, and minimize interruptions.

Qualifications

• High school diploma or GED and two years of related experience.
• Ability to read, comprehend, and write simple correspondence; effectively present information to visitors, students, and employees.
• Reasoning ability: apply common sense to detailed but uncomplicated written or oral instructions and address problems with few concrete variables in standardized situations.
• Computer skills: proficiency with Microsoft Office (Word, Excel, Access, Outlook).

Physical Demands

The employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Frequently required to stand and walk; occasionally required to climb, balance, and stoop, kneel, crouch, or crawl. Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment is usually moderately noisy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Background Screening

All qualified applications with arrest or conviction records will be considered for employment. As part of the standard hiring process, all candidates offered a position at San Joaquin Valley College Inc. will undergo thorough background screening, including education verification, county and national criminal background checks, a motor vehicle report, and social security number trace/verification along with an address history search. Depending on the specific position, additional requirements such as drug testing, a Fraud and Abuse Control Information System check, and verification for access to the National Student Loan Database System may apply.