Engagement Care Coordinator

Integrated Services for Behavioral Health; Lancaster (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Hiring bonus $3,000

Medical benefits

Vision benefits

401K with match

EAP program

Job summary

Integrated Services for Behavioral Health (ISBH) seeks an Engagement Care Coordinator to support youth hospitalized under OhioRISE, assist with discharge planning, and educate families about the program. The role involves coordinating care plans, facilitating team meetings, and connecting families with community resources to ensure smooth transitions and ongoing support.

The position requires experience in behavioral health settings, cultural humility, and strong communication and organizational

Qualifications

• Experience coordinating care for youth with behavioral health needs.
• Ability to educate families and partners about OhioRISE program.
• Strong documentation, scheduling, and cross-systems collaboration.

Responsibilities

• Identify family care coordination needs and services aligned with program outcomes.
• Engage families to define cultural factors influencing engagement and care planning.
• Coordinate family-based services at home, school, and community.
• Ensure services meet safety and treatment needs and are least restrictive.
• Build relationships with children, youth, and families and support team integration.
• Develop partnerships with community resources to meet diverse needs.

Skills

Care coordination

Cultural humility

Communication skills

Organizational skills

Driver's license

Education

High school diploma + 3 years experience OR

Tools

Hi-Fidelity Wraparound

Job description

Integrated Service for Behavioral Health (ISBH) is an innovative, community-oriented organization dedicated to promoting mental health and overall well-being. Our team provides compassionate, personalized support to individuals and families in southeastern and Central Ohio, meeting them in their homes and communities to connect them with the resources they need.

Our comprehensive range of services includes behavioral health treatment, as well as other support programs that are tailored to each person's unique needs. We work closely with local partners to foster healthy individuals and communities.

At ISBH, we believe in a collaborative approach to care, empowering our clients to take an active role in their own journey toward wellness. We are committed to providing accessible, high-quality care to all those who seek our services.

We are seeking a Engagement Care Coordinator!

Fairfield County, OH

This role is eligible for a $3,000 hiring bonus!

Join our team!

I ntegrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve southeastern and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

As an Engagement Care coordinator you will be primarily responsible for assisting in the immediate care coordination needs of youth hospitalized due to a behavioral health condition that are enrolled in the OhioRISE program. This position will support families with the hospital discharge process, educating families and community partners about the OhioRISE program, and making referrals for follow up care and services. This position attends in-person and virtual meetings to complete engagement milestones for the program including crisis safety plans, assessments, care plans, and scheduling and facilitating Child and Family team meetings until a warm handoff can be made to the youth’s ongoing care coordinator.

The pay range for this position is $20.19 - $25.03 per hour based on experience, education, and/or licensure.

Essential Functions:

• Joins with family to identify care coordination needs/services in line with service delivery standards and program outcomes to ensure best outcomes for children, youth, and families.
• Works with families to define cultural factors that influence strengths, functioning, and family interaction styles to ensure ongoing engagement and success in care planning.
• Identifies strengths of children, youth, and families for utilization in care coordination engagement and supporting healthy outcomes.
• Coordinates family-based-services for children, youth, and families in their home, school, and community.
• Ensures with family that services identified on care plans are the most appropriate, least restrictive, and meet the safety and treatment needs of the child, youth and family.
• Engages and build positive relationships with children, youth, and families in coordination with child and family teams to support successful integration of team members and care plans.
• Develops collaborative and creative partnerships with community resources to meet the diverse needs of youth and families.
• Maintains necessary documentation, participates in program evaluation, attends team and program planning meetings, cross-systems training, and acquires knowledge of community resources.
• Remains current with all training requirements including but not limited to High Fidelity Wraparound, MI, Cultural Humility, etc.
• All other duties as assigned.
• Experience providing services and/or support to children and families connected to behavioral health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral healthcare field:
• three years with a high school diploma or equivalent; or
• two years with an associate degree or bachelor's degree; or
• one year with a master's degree or higher
• Knowledge and experience in Hi-Fidelity Wraparound preferred (Certification provided at time of employment).
• Two years of experience in a coordinated supportive services or care coordination role preferred.
• Experience working with people with autism spectrum disorders and developmental disabilities preferred.
• Experience in one or more of the following areas:
• family systems,
• community systems and resources,
• case management,
• child and family counseling or therapy,
• child protection, or,
• child development.
• Be culturally humble or responsive with training and experience to manage complex cases
• Have the qualifications and experience needed to work with children and families who are experiencing serious emotional disturbance (SED), trauma, co-occurring behavioral health disorders and who are engaged with one or more child serving systems (e.g. child welfare, intellectual and developmental disabilities, juvenile justice, education)
• Excellent organizational skills with the ability to stay focused and prioritize multiple tasks
• Demonstrated high degree of cultural awareness.
• Experience with multi-need individuals and families.
• Broad knowledge of community service systems.
• Willing to participate in and lead cross-systems care coordination.
• Able to effectively communicate through verbal/written expression.
• Must be able to operate in an Internet-based, automated office environment.
• Valid Driver License required
• Ability to operate, receive and conduct video calls and/or meetings in an automated office environment is required
• Ability to maintain a minimum of 100mbps for high-speed internet connection is required

Enjoy a great work environment with excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

OUR MISSION
Delivering exceptional care through connection

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope

Collaboration

- We listen to understand and ask how we can best support the people and communities we serve

Wellbeing

- We celebrate one another's strengths, and we support one another in being well

Excellence

- We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation

- We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Integrated Services for BehavioralHealth

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