Engagement Care Coordinator

Integratedservice; Chillicothe (OH); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K w/ employer match

Employee Assistance Program

Job summary

Integrated Services for Behavioral Health seeks an Engagement Care Coordinator to assist youth hospitalized with behavioral health conditions. This role focuses on supporting families during the discharge process and educating them about ongoing care options.

The ideal candidate will have experience in behavioral health, excellent organizational skills, and be culturally responsive. A comprehensive benefits package, including medical and 401K, along with a supportive work environment, is offered.

Qualifications

• 3 years experience with a high school diploma; 2 years with an associate degree; or 1 year with a master's degree.
• Knowledge of Hi-Fidelity Wraparound preferred.
• Experience with autism spectrum disorders and developmental disabilities.
• Have qualifications to work with families facing serious emotional disturbance.

Responsibilities

• Assist in immediate care coordination needs of youth hospitalized due to behavioral health conditions.
• Educate families about the OhioRISE program and provide referrals for follow-up care.
• Engage and build positive relationships with families and youth.
• Develop partnerships with community resources.

Skills

Experience with multi‑need individuals and families

Cultural awareness

Excellent organizational skills

Effective communication

Education

High school diploma

Associate degree

Bachelor's degree

Master's degree

Job description

Career Opportunities with Integrated Services for Behavioral Health

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We are seeking a Engagement Care Coordinator!

Fayette County and Ross County, OH

Join our team!

Integrated Services for Behavioral Health (ISBH) is a community‑minded, forward‑thinking behavioral health organization helping people along the road to health and well‑being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeast and Central Ohio with a comprehensive array of behavioral health and other services – working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

As an Engagement Care Coordinator you will be primarily responsible for assisting in the immediate care coordination needs of youth hospitalized due to a behavioral health condition that are enrolled in the OhioRISE program. This position will support families with the hospital discharge process, educate families and community partners about the OhioRISE program, and make referrals for follow‑up care and services. This position attends in‑person and virtual meetings to complete engagement milestones for the program including crisis safety plans, assessments, care plans, and scheduling and facilitating Child and Family Team meetings until a warm handoff can be made to the youth’s ongoing care coordinator.

Essential Functions:

• Join with family to identify care coordination needs/services in line with service delivery standards and program outcomes to ensure best outcomes for children, youth, and families.
• Work with families to define cultural factors that influence strengths, functioning, and family interaction styles to ensure ongoing engagement and success in care planning.
• Identify strengths of children, youth, and families for utilization in care coordination engagement and supporting healthy outcomes.
• Coordinate family‑based services for children, youth, and families in their home, school, and community.
• Ensure with family that services identified on care plans are the most appropriate, least restrictive, and meet the safety and treatment needs of the child, youth, and family.
• Engage and build positive relationships with children, youth, and families in coordination with child and family teams to support successful integration of team members and care plans.
• Develop collaborative and creative partnerships with community resources to meet the diverse needs of youth and families.
• Maintain necessary documentation, participate in program evaluation, attend team and program planning meetings, cross‑systems training, and acquire knowledge of community resources.
• Remain current with all training requirements including but not limited to High Fidelity Wraparound, MI, Cultural Humility, etc.
• All other duties as assigned.
• Experience providing services and/or support to children and families connected to behavioral health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral healthcare field:
• Three years with a high school diploma or equivalent; or
• Two years with an associate degree or bachelor’s degree; or
• One year with a master’s degree or higher
• Knowledge and experience in Hi‑Fidelity Wraparound preferred (Certification provided at time of employment).
• Two years of experience in a coordinated supportive services or care coordination role preferred.
• Experience working with people with autism spectrum disorders and developmental disabilities preferred.
• Experience in one or more of the following areas:
• Family systems,
• Community systems and resources,
• Case management,
• Child and family counseling or therapy,
• Child protection, or,
• Child development.
• Be culturally humble or responsive with training and experience to manage complex cases.
• Have the qualifications and experience needed to work with children and families who are experiencing serious emotional disturbance (SED), trauma, co‑occurring behavioral health disorders and who are engaged with one or more child‑serving systems (e.g., child welfare, intellectual and developmental disabilities, juvenile justice, education).
• Excellent organizational skills with the ability to stay focused and prioritize multiple tasks.
• Demonstrated high degree of cultural awareness.
• Experience with multi‑need individuals and families.
• Broad knowledge of community service systems.
• Willing to participate in and lead cross‑systems care coordination.
• Able to effectively communicate through verbal/written expression.
• Must be able to operate in an Internet‑based, automated office environment.
• Valid driver license required.
• Ability to operate, receive and conduct video calls and/or meetings in an automated office environment is required.
• Ability to maintain a minimum of 100 mbps for high‑speed internet connection is required.

Enjoy a great work environment with excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Vision
• Short‑term Disability
• Long‑term Disability
• 401K w/ employer match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

OUR MISSION

Delivering exceptional care through connection

OUR VALUES

Dignity – We meet people where they are on their journey with respect and hope.

Collaboration – We listen to understand and ask how we can best support the people and communities we serve.

Wellbeing – We celebrate one another’s strengths, and we support one another in being well.

Excellence – We demand high‑quality care for those we serve, and are a leader in how we care for one another as a team.

Innovation – We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.