Engagement Ambassador - New York University

Encoura; New York (NY); On-site; USD 19,320 - 27,517; Part time

Job summary

A higher education services company in New York City is seeking part-time Engagement Ambassadors to interact with alumni and prospects at NYU. Responsibilities include contacting donors, meeting goals, and ensuring accurate data entry. The role requires a strong command of English and effective communication skills. Compensation starts at $17/hour with opportunities for merit increases. The position is largely sedentary and requires a minimum of 3 shifts (10.5 hours) each week, fostering meaningful connections in an office environment.

Qualifications

• Must be able to operate in an office setting using standard office equipment.
• Capable of following a script for outreach.
• Ability to accurately enter data into the computer system.

Responsibilities

• Contact donors to collect donations, verify information, and share updates.
• Work a minimum of 3 shifts each week (10.5 hrs per week).
• Pass new hire and compliance trainings.

Skills

Strong command of English (verbal and written)

Effective communication skills

Working knowledge of Microsoft Office

Job description

New York City, NY

Role Overview

Encoura is hiring students to work as Engagement Ambassadors at the New York University Engagement Center. Engagement Ambassadors conduct meaningful digital and traditional interactions with alumni, parents, and friends. The part‑time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

A Day in the Life

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of 3 shifts each week (10.5 hrs per week).
• Pass new hire and compliance trainings.

About You

• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; infrequent light physical effort is required (minimum of five pounds).

Compensation

The entry‑level wage for this role starts at $17.00 per hour with the opportunity for longevity‑based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry‑level wage. This ongoing part‑time position does not qualify for health benefits. Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours

• Monday – Thursday 5:00 – 8:30 pm Eastern Time (ET)
• Friday and Sunday 1:30 – 5:00 pm ET

Directions

NYU Phonathon (Engagement Center) — located on the lower level
110 E 14th St., New York, NY 10003

Questions – Reach Out To

Contact the Talent Team for any questions about this role.

About Us

Encoura’s mission is to empower students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Since 1972, the Company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.

Encoura’s expertise now spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities. The Company also offers Encourage®— the nation’s largest free college and career planning program used by millions of high school students and educators nationwide.

Equal Employment Opportunity & Reasonable Accommodation

It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. All applicants must be eligible to work in the U.S.

Encoura endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require reasonable accommodation to complete any part of the application process or need an alternative method for applying, please contact the Talent Team.