Eng Final Test II

Axcelis technologies, inc.; Beverly (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a pioneering company in semiconductor manufacturing as a Field Service/Support Engineer, where your expertise will be crucial in providing on-site installation and support for complex systems. This role not only involves troubleshooting and repairing advanced equipment but also requires you to educate customers on system operation and maintenance. With a legacy of innovation and a global influence, this dynamic firm offers an exciting opportunity to unleash your potential in a field that powers modern technology. If you're passionate about customer service and technical excellence, this position is tailored for you.

Qualifications

• Typically requires a Bachelor’s degree with 2-4 years of professional experience.
• Experience in customer support and technical troubleshooting is essential.

Responsibilities

• Provide on-site installation and support for complex equipment.
• Instruct customers on operation and maintenance of systems.
• Act as a liaison between customers and company for technical matters.

Skills

Customer Support

Troubleshooting

Installation

Technical Liaison

Networking/Wireless Networking

Education

Bachelor’s Degree

Tools

Complex Equipment

System Hardware

System Software

PCs

Job description

Field Service/Support Engineer -- Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Education/Experience: Typically requires a Bachelor’s degree with 2-4 years of professional experience.

EQUAL OPPORTUNITY STATEMENT
It is the policy of Axcelis to provide equal opportunity in all areas of employment for all persons free from discrimination based on race, sex, religion, age, color, national origin, disability status, medical condition (including pregnancy), veteran status, sexual orientation, marital status, or any other characteristic protected by federal, state or local law. Axcelis will provide reasonable accommodation necessary to enable a disabled candidate or employee to perform the essential functions of the position, unless the accommodation would create an undue hardship for the Company.

About Axcelis

Want to discover just how far your intellectual curiosity can take you? You’re in the right place.

For more than four decades, Axcelis Technologies has been at the forefront of innovation in semiconductor manufacturing technology. Chipmakers around the globe rely on our tools and process expertise to deliver the semiconductors that power modern life—from smartphones and computers to cameras and cars.

Our influence is global, with over 30 locations, an installed base of thousands worldwide and a customer list that includes the world’s largest semiconductor manufacturers.

Ready to unleash your full potential? Discover just how far you can go, at Axcelis.