Eng,2 Service Delivery (SDN) - Comcast Business

Comcast; Denver (CO); On-site; USD 78,000 - 117,000; Full time

Job summary

Comcast is seeking a Network Engineer to support software-defined networks, focusing on configuring and troubleshooting to ensure reliable service delivery. You will work with project managers, conduct tests, and drive customer-focused solutions that meet performance standards.

The role requires onsite work four days per week near multiple office locations, with a strong emphasis on IP networking, security, and service quality. Bachelor’s degree and authorization to work in the U.S. are required.

Qualifications

• Customer-facing and network-focused skills.
• Experience with SD-WAN, networking and security concepts.

Responsibilities

• Configure and troubleshoot SD-WAN network services.
• Provision and manage uCPE and Wireless Backup circuits.
• Coordinate with project managers and engineering teams.
• Develop and update BOMs for site hardware.
• Educate customers on service functionalities and capabilities.
• Work nights and weekends as needed.
• Adhere to performance and security standards.

Skills

Customer Experience

SD-WAN

Troubleshooting

Education

Bachelor's Degree

Job description

Job Summary

This job is central to the delivery and technical support of software-defined networks, focusing on configuring and troubleshooting. It requires collaboration with project managers and the application of technical expertise to ensure seamless network functionality. The role is key in driving customer-focused network solutions and service excellence.

Job Description

BEFORE YOU APPLY

• Location: CO - Denver, 8000 E Iliff Ave ; IL - Naperville, 1415 W Diehl Rd Ste 5 ; TX - Plano, 7900 Windrose Avenue 8th Floor; NJ- Mount Laurel, 1800 Bishops Gate
• Onsite Requirement: 4 days per week
• Must live within 50 miles of the office or self-relocate
• No relocation assistance available
• Candidates must be authorized to work in the U.S. without current or future employer sponsorship
• Comcast will not provide employment visa sponsorship or immigration-related support for this position

Responsibilities:

• Implementing Universal Customer Premise Equipment and updating inventory management with IP assignments and CLLI codes for network services
• Provisioning and configuring network services on the SDN platform, including Firewall, NAT/PAT, QoS, and BGP among others
• Creating complete Bill of Materials for site hardware, ensuring compatibility with service configurations to fulfill customer requirements
• Collaborating with Customer Project Managers to provide technical guidance and configurations during the Service Delivery process for IP network technologies
• Conducting tests and commissioning new uCPE and Wireless Backup circuits, documenting results and ensuring production environment readiness
• Recommending improvements to practices and procedures based on field experience and technical expertise in network service delivery
• Troubleshooting complex IP networking and security issues, employing expert knowledge to resolve problems and optimize network performance
• Engaging with customers to educate them on service functionalities, enhancing their understanding and satisfaction with provided solutions
• Analyzing and implementing test and acceptance criteria for network elements, ensuring adherence to performance and quality standards
• Coordinating with Engineering and Product Development teams to assess technical requirements, support operations, and contribute to product evolution
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Software-Defined Networking Wide Area Network (SD-WAN); Troubleshooting

Salary:

Colorado Pay Range: $77,757.08 - $116,635.62

Additional Range: This job can be performed in Illinois, and New Jersey with a Pay Range of $70,688.25 - $116,635.62

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years