ENFORCEMENT/AMBASSADOR

Pivot Parking; Holly Ridge (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Pivot Parking in Holly Ridge, North Carolina, is seeking a Parking Enforcement Agent. This role involves patrolling parking areas to ensure compliance with regulations and issuing citations for parking violations. The ideal candidate should possess strong communication skills and customer service abilities.

The agent will also assist the public, addressing complaints and ensuring efficient use of parking facilities. Responsibilities include monitoring for safety hazards and maintaining enforcement equipment. Experience in law enforcement is beneficial.

Qualifications

• Prior experience in parking enforcement or security is preferred.
• Must have strong interpersonal skills to interact with the public.
• Ability to make sound judgments in enforcing parking regulations.

Responsibilities

• Patrol assigned parking areas to identify violations.
• Issue citations for parking violations and document infractions.
• Provide assistance to the public regarding parking regulations.

Skills

Strong communication skills

Knowledge of parking regulations

Problem-solving

Customer service skills

Education

High school diploma or equivalent

Education in law enforcement or related field

Tools

Handheld citation devices

Digital cameras

Job description

Summary

The Parking Enforcement Agent plays a vital role in ensuring compliance with parking regulations and maintaining order within designated parking areas. This position involves patrolling assigned areas, issuing citations for parking violations, and providing assistance to the public regarding parking regulations.

The Parking Enforcement Agent serves as a representative of the parking authority, promoting public safety and efficient use of parking facilities.

Responsibilities

Patrol And Monitoring

• Patrol assigned parking areas on foot, golf cart, or vehicle to identify parking violations such as expired meters, improper parking, or unauthorized use of parking spaces.
• Monitor parking facilities for any signs of illegal activity, vandalism, or safety hazards, promptly reporting concerns to supervisory staff or law enforcement.

Issue Citations

• Issue parking citations to vehicles found in violation of parking regulations, accurately documenting infraction and location.
• Explain parking regulations to violators and provide information on citation payment procedures and appeals process.
• Ensure proper documentation and recording of issued citations.

Customer Service

• Provide courteous and professional assistance to the public, answer questions and provide information regarding parking regulations, payment options, and parking facilities.
• Address complaints or disputes related to parking citations, explaining the citation process and procedures for contesting violations.
• Assist motorists with vehicle lockouts, flat tires, or other minor vehicle-related issues as needed.

Equipment Maintenance

• Maintain and inspect parking enforcement equipment such as handheld citation devices, chalk markers, and digital cameras, ensuring proper functionality and accuracy.
• Report any equipment malfunctions or deficiencies to supervisory staff for timely repair or replacement.

Requirements

• High school diploma or equivalent; additional education or training in law enforcement, criminal justice, or related field is advantageous.
• Previous experience in parking enforcement, security, or law enforcement is preferred.
• Knowledge of parking regulations, traffic laws, and enforcement procedures.
• Strong communication and interpersonal skills, with the ability to interact professionally with the public and address conflicts or disputes effectively.
• Ability to work independently and make sound judgments in enforcing parking regulations.
• Physical fitness and stamina to patrol parking areas on foot or by golf cart for extended periods.

Working Conditions

• The Parking Enforcement Agent typically works outdoors, patrolling parking areas in various weather conditions.
• It may require walking or standing for extended periods and occasional lifting of lightweight objects.
• Evening, weekend, and holiday work is common, depending on parking enforcement schedules and requirements.

Disclaimer

The above job description is intended to outline the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required. Management reserves the right to modify, add, or remove duties as necessary to meet the needs of the organization.