Energy Weatherization Assistant II

Snohomish County; Everett (WA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Snohomish County Human Services is seeking a full-time Energy Assistant II to support the LIHEAP Energy Assistance Program. The role includes in-office, off-site, or remote work with 1–3 days weekly in the office to process applications and provide direct client services.

You will handle data entry across multiple systems, run reports, and collaborate with partners and vendors. A Math/Skills assessment is part of hiring.

Qualifications

• Two years of experience in Energy Assistance or Weatherization programs handling client intake, eligibility, and interviewing tasks.
• Experience with grant-funded programs, LIHEAP preferred, and ability to work with diverse communities.

Responsibilities

• Assist clients in completing forms, review for accuracy, and request missing information.
• Enter data in Weatherization Information Data System and county Access-based systems; manage files and scans.
• Provide information on energy conservation and weatherization practices to clients; explain required tests and measures.

Skills

Data entry

Customer service

Reporting

Math

Tools

SharePoint

Access

Excel

CSV

TEAMS

Zoom

WebEx

COGNITO Forms

Vendor portals

Job description

Looking for a New Opportunity? Join Our Snohomish County Human Services Team!

Description

The Energy Assistance Program is hiring one (1) full-time Energy Assistant II funded through the Low-Income Home Energy Assistance Program (LIHEAP). The successful candidate will be required to consistently work in the office 1 to 3 days per week.

Position Purpose

This position will be responsible for providing high volume direct services to Snohomish County residents in crisis. These services may be provided in the office, off site, or remote.

The selected candidate will perform a variety of job duties, including but not limited to: creating, supporting, and tracking applications; gathering and analyzing reports and required documents to support the application process; collaborating with local partners and vendors; and conducting outreach activities through internal/external partners. This position will also assist with file audits, program training and technical assistance related to program requirements for seasonal and project-based staff.

About You

Candidates will be required to use multiple types of data entry and communication platforms to complete their tasks including SharePoint, Access, Excel, CSV, State systems, TEAMS, Zoom, WebEx, COGNITO Forms, and vendor portals. Candidates will assist with diagnosing and resolving basic computer technical issues for the department. A Math and Skills Assessment shall be conducted as part of the hiring process.

About Human Services

The Mission of the Human Services Department is to help all persons meet their basic needs and develop their potential by providing timely, effective human services and building community. The Human Services Department includes 350+ diverse, friendly, and dedicated employees who receive outstanding benefits and competitive wages. Employees are appreciated and can make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.

Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Please reach out to Joeann Turck at [e-mail] with any questions regarding this job posting.

BASIC FUNCTION

To perform technical and clerical duties in support of the County Energy Assistance and Weatherization Programs. Maintains, prepares and processes documents and records requiring a considerable in-depth knowledge of legal and/or regulatory requirements, proper format and content.

STATEMENT OF ESSENTIAL DUTIES

1. Assists clients in person and on the telephone in correctly completing forms; reviews forms for accuracy; requests additional information as needed; calculates eligibility and answers questions regarding eligibility.
2. Enters data and information in the Weatherization Information Data System state computer systems. Enters information in the County's access-based system. Creates files and scans data into the County's image processing program and retrieves data, uses word-processing and spreadsheets.
3. Reviews client files to ensure that all documents are signed and completed per contract requirements and placed in the proper order.
4. Through communty outreach, provides client awareness and information in Energy Conservation and/or Weatherization practices Provides awareness and information in Energy Conservation and provides information and instruction in Mold and Mildew Protocol, Lead-Based Paint Safe Work Practices, and low/no cost energy savings tips to clients; explains Weatherization tests, practices, and measures to clients as needed.
5. Provides technical assistance and support in determining eligibility for Energy Assistance and/or Weatherization. Assists clients in determining program eligibility by helping determine income types and rates at which income is counted, explaining property ownership issues, and determining net business income from self-employment.
6. Provides information and referral to Community Service Agencies.
7. Answers telephone; responds to questions or routes calls to correct party.
8. Maintains office supplies and forms; orders replacements as needed; and verifies receipt of supplies for compliance.
9. Performs related duties as required.

Two (2) years of experience in Energy Assistance or Weatherization programs performing a variety of client intake, program eligibility and interviewing experience; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities PROVIDED that at least one year of experience is in determining eligibility for an income based grant funded program with preference given to the Low Income Home Energy Assistance Program (L.I.H.E.A.P.).

Must have at least one year experience working in grant funded programs with preference given to experience in the Low Income Home Energy Assistance Program (L.I.H.E.A.P.), the Department of Energy, Bonnevile Power Administration. The Weatherization Assistance Program, the Puget Sound Energy Low Income Weatherization Program, the Matchmaker Program or Health and Human Services programs. Must pass job related tests.

SPECIAL REQUIREMENTS

1. A valid Washington State Driver's License is required for employment.

2. Persons performing Weatherization-related duties must comply with the following:

a. Hold or obtain within six months of hire the Dept. of Energy Certification in Mold and Mildew Protocol (sooner if classes are available).

b. Hold or be able to obtain HUD/DOE Lead-Based Paint Safe Work Practices certification within six months of hire (sooner if classes are available).

c. Attend classes at the Building Performance Center or at other locations specified by the Dept. of Commerce and/or Snohomish County Human Services Dept.

d. Other training and certifications for various Weatherization tests and techniques as required/provided by the Washington State Dept. of Commerce or other grantors.

3. Persons performing Energy Assistance-related duties must comply with the following:

a. Obtain training or certifications required by the Washington State Dept. of Commerce or other grantors

KNOWLEDGE AND ABILITIES

Knowledge of:

• standard office practices and procedures
• basic mathematical calculations
• all phases of personal computers, including database and word-processing; all phases of related office work

Ability to:

• assist the public in determining what their needs are
• communicate effectively with people of all ages and from a variety of cultural, economic and ethnic backgrounds
• type accurately
• maintain necessary records and prepare required reports
• learn to retain complex procedures, laws and regulations
• clearly explain policies, procedures, laws and regulations
• work with minimal supervision
• read, interpret and categorize data rapidly and accurately
• operate standard office equipment
• meet deadlines and cope with interruptions
• exercise good judgment

SUPERVISION

Employees receive limited supervision from a Human Services Specialist III or administrator as assigned. objectives, priorities and deadlines are established by the supervisor. Employees plan and carry out successive steps and resolve problems in accordance with instructions, policies and accepted practices.

WORKING CONDITIONS

The work is performed in the usual office environment. Occasional field work may be required when assisting clients.

Snohomish County is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request. EEO policy and ADA notice