Human Services Supervisor - CASA

Snohomish County, WA; Seattle (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

Snohomish County seeks a seasoned supervisor to lead human services programs, including planning, budgeting, and evaluation systems. You will oversee staff, coordinate subcontracting, and ensure high-quality documentation and reporting across the department.

The role requires a Bachelor's degree and at least four years in administration of human services programs, with two years in supervisory roles. Washington driver’s license is likely required, with some flexibility for after-hours work.

Qualifications

• Bachelor's degree in business, public administration, social sciences, or related field.
• Four years of progressively responsible experience in administering human services programs, including two years in supervisory roles.
• Equivalent education/training/experience accepted per the job requirements.

Responsibilities

• Supervise and participate in designing human services programs, including planning, budgeting, subcontracting, and monitoring.
• Oversee and evaluate direct reports; advise, train, assign work, and participate in hiring decisions.
• Prepare reports, timesheets, and program documentation; ensure data accuracy and timeliness.

Skills

Leadership

Budgeting

Reporting

Program coordination

Written communication

Education

Bachelor's degree in business/public administration/social sciences or related field

Tools

MS Office

Job description

• Supervises and participates in designing one or more human services programs or projects, including planning, establishing goals and objectives, budgeting, subcontracting, and developing program monitoring and evaluation systems.
• Supervises and evaluates the work of direct report employees as required; advises, instructs, trains, and assigns work to employees as necessary; participates in the selection of new employees and makes recommendations regarding the hiring, discipline, transfer, and termination of employees.
• Prepares reports and other documents as needed; completes and/or reviews documentation such as work orders and timesheets; reviews time and material reports and maintains work records; oversees preparation and maintenance of program documentation, reports, and records; ensures accuracy and timeliness of data collection and reporting; and implements systems to improve documentation efficiency and compliance.
• Participates with other members of the Human Services Department management team in identifying and achieving department goals.
• Monitors and evaluates operations against established program goals; develops corrective action plans in areas of insufficient performance; and develops annual and other reports as required.
• Prepares reports on program operations in area of responsibility, supervises information gathering and research to facilitate proper use of services and funds.
• Responds to inquiries regarding specific problems or issues in the area of assignment; notifies the Division Manager and Director of sensitive issues, including politically sensitive matters, compliance concerns, and emerging trends in industry and/or public feedback
• Participates in coordination of activities with other division and departmental programs, county agencies and community as needed; provides leadership to local initiatives, coalitions and projects as directed; acts as an advocate for program/project as appropriate.
• Works in a cross-disciplinary and interdepartmental manner to best meet the needs of the department's clientele.
• Assures compliance with statutes, regulations, and other guidance; participate in development and implementation of quality assurance measures; and maintains program standards to meet funding and, as applicable, accreditation requirements.

STATEMENT OF OTHER DUTIES

• May perform the duties of all direct report employees.
• Perform related duties as required.

Minimum Qualifications

A Bachelor's degree in business, public administration, social sciences, or other field directly related to human services; PLUS, four (4) years of progressively responsible experience in the administration of human services programs, including two (2) years of supervisory or leadership experience OR any equivalent combination of education, training, and/or experience that provides the required knowledge and abilities. Must pass job-related tests.

SPECIAL REQUIREMENTS

A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment. Depending on the program assignment, applicants may be required to pass additional screening relevant to the position.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

• Governmental and private sector human services programs and systems;
• Principles, practices, and techniques in area of assignment;
• Principles, practices and procedures involved in the planning, development, administration: budgeting, monitoring, and evaluation of such programs;
• The literature, trends and developments in the area of specialty;
• Supervisory and personnel management procedures and practices;
• Use of applicable technology.

Ability to:

• Plan, organize, and coordinate work through professional employees and supportstaff;
• Establish and maintain effective working relationships with department heads, associates, employees, representatives of other agencies and with thegeneral public;
• Analyze and evaluate operations and take effective action to correct deficiencies andresolve problems;
• Ability to express self clearly and professionally both orally and in writing;
• Prepareavarietyofcorrespondence,reports,andotherwrittenmaterialsand documents;
• Develop, interpret, and apply policies related to the program(s) supervised;
• Advise, support, and motivate employees and assure effective working relationships with public, co-workers, advisory groups, county, city, state, and federal officials.
• Utilize computer technology for management of program data.

Supervision

This position reports to a Division Manager as assigned. General goals and objectives are established by the Division Manager. Work is performed with considerable independence and is reviewed through meetings, reports, and results obtained.

Working Conditions

The work is performed in the usual office environment with trips to other locations to deliver services, conduct community partner and subcontract site visits, attend community meetings, and coordinate or deliver other program activities. The employee is required to work evenings, weekends and holidays as necessary. No heavy lifting required.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.