Energy Service & Delivery Technician - Insight FS - Antigo, WI

Insight FS; Town of Antigo (WI); On-site; USD 28,000 - 36,000; Full time

Job summary

Insight FS delivers energy products to farm, home, and commercial customers from its Wisconsin operations. The role includes setting propane tanks, maintaining equipment, and providing service with a focus on safety and customer satisfaction.

The position requires a high school diploma or equivalent, valid driver’s license, and the ability to travel and work extended hours, including nights or weekends as needed.

Qualifications

• Normally requires a high school diploma or the equivalent and 1–3 years or more delivery driver experience to operate a single or tandem axle truck.
• Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.
• Must obtain and maintain all applicable licenses, certifications, and/or permits as required to perform the duties.
• Must have and maintain a valid driver's license, a satisfactory driving record, and ability to travel independently and overnight.
• Ability to work extended hours; product deliveries may occur after hours, weekends, and holidays.
• Work may involve exposure to extreme weather, noise, dust, fumes, chemicals, and mechanical hazards with safety measures.
• Lift 51–70 lbs and operate within varied heights and conditions.

Responsibilities

• Deliver energy products to farm, home, and commercial accounts using a single or tandem axle truck.
• Safely handle energy products and perform propane safety checks and regulator updates.
• Set propane and petroleum tanks, service equipment, and communicate effectively with customers.
• Complete training to stay current on products and procedures; report complaints and assist with resolutions.
• Maintain vehicle and stay compliant with company policies, safety and DOT rules.
• Maintain inventory accuracy and support office operations as needed.

Job description

Insight FS is headquartered in Jefferson, Wisconsin with 23 branches across the state and upper peninsula of Michigan. Insight FS has 430+ employees (including seasonal workers) and approximately 50,000 customers. The cooperative does business in agronomy, agri-finance, precision agriculture, nutrient management, energy, feed, grain, and turf. Insight FS is part of the GROWMARK System, an agricultural cooperative serving more than 100,000 customers across North America and Ontario, Canada.

Purpose And Summary Statement

Provides energy product deliveries and services to customers and assists with resolving customer complaints in accordance with the company policies and procedures.

Essential Job Functions

• Delivers all energy products utilizing a single or tandem axle truck and performs work related to the propane, petroleum, lubricant, and service areas.
• Delivers to farm, home and commercial customer accounts.
• Safely handles all energy products at all times.
• Sets propane and petroleum tanks, services propane equipment, performs necessary propane safety checks, and works on propane regulator updates.
• Effectively communicates with customers to ensure service work is being performed to their satisfaction.
• Completes technical and product training in order to stay up-to-date and knowledgeable of product changes.
• Reports all complaints to supervisor and utilizes appropriate procedures in handling complaints.
• Assists supervision with complaint resolutions.

Other Job Functions

• Assists with inventory making sure it is done correctly, on time, and sent to the main office.
• Takes necessary steps to control/manage shrink.
• Inspects truck and bulk plant on a regular basis and ensures a timely repair.
• Displays good judgment, positive attitude and enthusiasm in dealing with customers and fellow employees.
• Maintains a good working knowledge of and utilizes applicable company computer programs such as, wEBS, FBS, and email.
• Supports and contributes to total company goals and objectives through collaboration efforts.
• Responsible for maintaining the assigned vehicle according to company standards, adheres to the uniform policy, and maintains the appropriate professional image.
• Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.
• Performs all other duties as assigned.

Requirements

Normally requires a high school diploma or the equivalent thereof, and 1 - 3 years or more of delivery driver and/or applicable service related work experience to demonstrate knowledge necessary to operate a single or tandem axle truck.

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Must obtain and maintain all applicable licenses, certifications, and/or permits as required in order to perform the required duties.

Must have and maintain a valid driver's license, a satisfactory driving record, and have the ability to travel independently and overnight.

Ability to work extended hours as business conditions warrant.

Product deliveries may be required after hours, evenings, weekends, and/or holidays, based on customer needs.

Frequently exposed to or required to perform work tasks that may include:

• Extreme weather conditions (hot, cold, wet, mud, snow, ice, wind, etc.)
• Noisy conditions
• Conditions may include dust, fumes, chemicals, electrical, and mechanical hazards with appropriate safety measures
• Lifting 51 - 70 lbs.
• Push/pull heavy objects
• May be required to work at varying heights

Ability and willingness to participate in required training that may include education on GROWMARK's policies and procedures and additional training as it relates to the requirements of the position.

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.

Employment is contingent on, among other things, receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.