Energy Market Analyst (Support)

Energy Exemplar; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Energy Exemplar is seeking a proactive Energy Market Analyst to join our Support Division. You will learn PLEXOS and AURORA at an advanced level and provide technical support to a global client base, guiding users through SaaS/Cloud and Desktop offerings.

You will train clients, update training materials, and create practical tools and content while staying current on power market trends and client needs, interfacing with development and account teams.

Qualifications

• Bachelor's degree in Electrical Engineering, Economics, or related field.
• Strong analytical and problem-solving abilities to derive insights.
• Ability to translate business problems into analytical solutions for decision makers.
• Excellent written and verbal communication, with ability to present findings.
• Experience with SaaS/Cloud or software product support is a plus.

Responsibilities

• Learn our software to an advanced level.
• Provide technical support to customers and track cases from start to finish.
• Assist clients with issues related to SaaS/Cloud and Desktop versions.
• Collaborate with Cloud and Engine/GUI teams to document requests.
• Provide onsite and web-based trainings to clients.
• Maintain training materials and create instructional content (articles/videos).
• Develop tools and examples for client use to maximize software value.
• Contribute to product documentation and help resources.
• Stay updated on power market trends and developments.
• Communicate market needs to the development team as needed.
• Support Account Management with client retention activities.
• Assist in preparations for energy events and conferences.
• Travel to client sites as required.

Skills

Electrical Engineering

Statistics

Computer Science

Economics

Analytical Thinking

Communication Skills

Education

Bachelor's degree

Power Markets specialization

Tools

VBA

Python

SQL

Excel

PowerPoint

Job description

About Energy Exemplar

In an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar’s mission lies in ‘Empowering Transformative Energy Decisions’. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. Through our technology and people, we strive to enable stakeholders from across the entire energy value chain to revolutionize the energy ecosystem and to collaboratively plan and execute for a sustainable energy future with unprecedented clarity, speed, and innovation.

Our impact is global and is being recognized across the industry. Some of our recent accolades include:

• SaaS Company of the Year (2025) – Global Business Tech Awards.
• Environmental Impact Award (2025) – E+E Leaders Awards.
• IPPAI (Independent Power Producers Association of India) Power Awards (2025) - Winners
• Finalist: Platts Global Energy Awards (2024) – Grid Edge category
• Finalist: Reuters Global Energy Transition Awards (2024) – Technologies of Change
• Top 50 Marketing Team (2024) – Voted by the public at the ICON Awards.

How We Work

Energy Exemplar is growing fast around 30% year on year and, that growth is driven by how we work. We trust our team to deliver great results from wherever they work best, whether that’s at home, in the office, or on the move.

We’re a global team that values ownership, integrity, and innovation. You’ll be supported to balance work and life in a way that works for you, and empowered to take initiative, solve problems, and make an impact, regardless of your background, location, or role.

Our four core values, Customer Success, One Global Team, Integrity & Ownership, and Innovation Excellence aren’t just words. They show up in how we collaborate, how we solve, and how we grow together.

About the Role

Energy Exemplar is the leader in energy market/system simulation software, with its two platforms: PLEXOS and AURORA. These software platforms have a significant presence in global markets. We are seeking a confident, self-motivated and professional person for the role of Energy Market Analyst in our Support Division. The company has consistently grown its global client base and the successful candidate will have many opportunities to interface with a diverse mix of clients with the goal of enhancing their software user experience.

Responsibilities

• Learn our software to an advanced level
• Provide technical support to customers and track support cases from start to finish
• Work with clients to resolve issues related to our SaaS/Cloud offerings and our Desktop version
• Collaborate with Cloud Developers and Engine/GUI Developers to ensure issues are resolved and development requests are properly documented
• Provide onsite and web-based trainings to existing and potential clients
• Maintain and update training materials
• Compose articles and produce videos to educate clients and to market our software.
• Construct tools and examples that clients can utilize to more effectively utilize our software
• Assist in maintaining software user documentation and help platforms
• Maintain a high level of power market knowledge, news, trends and developments
• Communicate market trends and customer requirements with the development team as needed
• Assist Account Management with Retention calls and visits with clients
• Assist in preparation and presentations for energy related tradeshows and conferences
• Travel to client sites as required

Qualifications, Skills & Experiences

• Bachelor’s degree: Electrical Engineering, Another Engineering Degree, Statistics, Computer Science, Information Systems, Economics, Applied Math, Physics, or related field.
• Strong analytical and problem-solving skills with the ability to research and learn new techniques
• Ability to articulate the business problem to be analyzed, quickly identify the critical elements of the problem, achieve a high-quality answer in a timely fashion, and synthesize answers to resonate with decision makers
• Excellent communication skills, including strong verbal, presentation, and technical writing abilities
• Team player, with the ability to be a self-starter and work independently as needed.

Education

• 2 to 4 years of demonstrated working knowledge of power plant operations, electricity and gas markets.
• Knowledge of fundamental energy market analysis, capacity markets, environmental markets, demand side management/energy efficiency, electric utility resource planning approaches
• Demonstrated working knowledge of SaaS products and experience troubleshooting issues with Cloud offerings
• Demonstrated capability of effectively communicating complex ideas and analysis verbally, in document format (Word), and in presentation format (Power Point).
• Experience with computer and database management languages such as VBA, Python and SQL
• Working knowledge of the Microsoft Office suite (Excel, PowerPoint, Word, etc.)
• Experience with power market production cost and expansion planning models.
• Degree or certificate specializing in Power Markets.

Key Stakeholder Relationships

• Indian Development Centre colleagues
• Senior IDC Management
• Chief Product Officer
• Global Product Delivery Team
• Global Product Development Team
• Global Support Team

Energy Exemplar is proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all team members.

We welcome applications from people of all backgrounds, experiences, identities, and abilities.

Please let us know if you require accommodations at any stage of the recruitment process—we’re here to support you in showcasing your full potential.

Energy Exemplar respects your privacy and is committed to protecting the personal data you share during the recruitment process. This Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with us.