Energy Efficiency Coordinator

Philadelphia Gas Works; Philadelphia (Philadelphia County); On-site; USD 64,000 - 75,000; Full time

Benefits offered by this job

Free Health Insurance

Free Dental Insurance

Pension Plan

Free Parking

Wellness Programs

PSLF Employer

Tuition Benefit

Job summary

Philadelphia Gas Works is seeking a qualified candidate to support its Energy Efficiency and Emerging Customer Programs. The role involves processing applications, assisting customers, and promoting PGW’s energy efficiency initiatives.

Responsibilities include QA, reporting, and coordinating with contractors; the candidate will also help market programs and present at events while resolving consumer questions and issues.

Qualifications

• Bachelor’s degree is preferred; 1–3 years in utilities may be accepted in lieu of a degree.
• Strong verbal and written communication with customers and colleagues.
• Good interpersonal skills to negotiate and influence within PGW.
• Proficient in Microsoft Office; Excel skills preferred.
• Strong problem solving and analytical abilities; creative solutions.
• Self-starter with ability to work independently and with limited supervision.
• Strong leadership, verbal, written and interpersonal skills; organized multitasking.

Responsibilities

• Review energy efficiency program applications for completeness and compliance.
• Contact customers with rejected or incomplete applications.
• Prepare weekly file of rebates to be paid.
• Respond to inquiries via phone and email; support program enrollment.
• Prepare monthly or ad-hoc reports on program participation.
• Coordinate day-to-day activities of contractors for compliance.
• Maintain policies defining key eligibility indicators.
• Perform QA on applications; schedule visits for QA inspections.
• Assist in development and administration of program marketing/communication.
• Present programs to external stakeholders at public events.
• Serve as a point of contact for consumers to resolve issues.
• Carry out other special projects as requested.

Skills

Verbal communication

Written communication

Interpersonal skills

MS Office

Excel

Problem solving

Analytical skills

Self-starter

Organizational skills

Leadership

Education

Bachelor's degree preferred

Job description

Overview

Philadelphia Gas Works

Looking for a challenge and ready to power up your career?

Free Health Insurance – Free Dental Insurance – Pension Plan – Free Parking – Wellness Programs - PSLF Employer -Tuition Benefit

The Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region.

Become part of the PGW Team!

This position is responsible for delivering on the essential work necessary to achieve the goals and objectives of PGW’s Energy Efficiency and Emerging Customer Programs. The incumbent is responsible for processing energy efficiency program applications, responding to customer questions, and promoting PGW’s energy efficiency programs at events. This includes providing advice and support in this specialized area of Customer Affairs that ensures work and analysis is aligned with departmental needs.

Starting Salary range - $64,000.00 - $75,000.00/year

Responsibilities

Review energy efficiency program applications to confirm that they are complete and comply with program requirements. Contact customers with rejected or incomplete applications.

Prepare weekly file of rebates to be paid.

Respond to queries about energy efficiency programs and activities through phone calls and emails, from customers, partners and stakeholders, and internal PGW departments. Supports customers with program enrollment.

Prepare reports on a monthly and as-needed basis on program participation.

Coordinate day to day activities of contractors to ensure program compliance with federal, state and local regulations.

Maintain policies and procedures that define the key indicators for determining program eligibility.

Perform quality assurance on program applications by reviewing program applications, and scheduling visits to conduct virtual or in-person quality assurance inspections to very appliance model and serial numbers.

Assist in the development and administrator program marketing and communication efforts.

Present on programs to external stakeholders and at relevant public events.

Serve as a point of contact for consumers to resolve issues.

Perform other special projects and assignments as requested.

Qualifications

Bachelor’s degree is preferred, 1 to 3 years of directly related experience working with in the utility industry may be accepted in lieu of a bachelor’s degree.

Must have verbal and written communication skills with the ability to effectively communicate with customers and employees.

Must have interpersonal skills with the ability to negotiate and influence others in the best interest of PGW while maintaining effective professional business relationships.

Must be proficient in the use of Microsoft Office (proficiency in Microsoft Excel skills preferred).

Must have problem solving and analytical skills with the ability to develop creative solutions to delicate issues.

Must be a self-starter with the ability to work independently and exercise sound business judgment, with limited supervision.

Strong leadership, verbal, written and interpersonal skills.

Must have organizational management skills with the ability to handle multiple tasks simultaneously and usually under short deadlines.

Weoffer a strong benefit package that includes free basic health and dental insurance. PGW is proud to be an Equal Opportunity and Aff…? M/F/D/VAAP/EEO.

Location: 800 W Montgomery Ave, Philadelphia, PA19122

While we appreciate all responses, only those who are uniquely qualified will be contacted. Local candidates will be given preference – interview expenses are not funded